Placed my prepaid order against order number : 60159135 on 08/07/2015 on Shopclues which is delevered on 17/07/2015.But,as I opened that product found that my ordered item(mixer grinder) not working/NOT SPINNING.
as soon as I noticed that fault,call to their c.care and asked for replaced the faulty item and they advice me to booked an Replacement request which I have done at the same day of delivery.
After 3 to 4 replies finally at the date of 22/07/2015 inform me that they currently do not provide pick-up services at my shipping address. Hence, they request me to handover the product to their dealer at DELHI at my own cost where they provide me Rs.300 as clue bucks means I have purchased another item to utilized that clue bucks.
So,at the date 29/07/2015 again inform them that Its not possible for me make that courier at my own cost because courier agency charged Rs..700-800 for that parcel which is too much expensive for me and asked them to provide me their courier partner address so that droop that parcel by myself and they proved that address within my city.
*****BUT THEY ADVICE ME(03/08/2015) TO WAIT FOR 2 TO 3 DAYS,AS THEY ARRANGE AN TOKEN TOKEN NUMBER FOR ME.FROM NEXT DAY REGULARLY SEARCHING MY INBOX MEANS THAT SAME MAIL WHERE THEY REPLY ME FROM LAST ONE MONTH FOR THAT TOKEN NUMBER.AFTER 5 DAYS A NEW MAIL CAME FROM THEIR SIDE WHERE THEY MENTIONED ONE TOKEN NUMBER AT THE DATE OF 03/08/2015 WHICH IS VALID FOR ***ONLY ONE DAY***
NOW MY COMPLAIN IS THAT SHOPCLUES WILLINGLY MAKE THIS CHEATING AS THEY DONT WANT TO REPLACED THAT ITEM SO …
1) THEY REPLY THAT THEY HAVE NO SERVICE FOR REVERSE PICKUP AT MY LOCATION,THEN HOW THEY DELIVERED THAT ORDERED PRODUCT ?
2)WHEN THEY ADVICE ME TO WAIT FOR 2-3 DAYS FOR TOKEN NUMBER HOW THEY SEND THAT AFTER FEW HOURS…?
3) VALIDITY OF THAT TOKEN NUMBER FOR ONLY ONE DAY,HOW CAN WE ARRANGE THAT COURIER IN JUST FEW HOURS ..?
4)WHY DONT THEY SEND THEIR TOKEN NUMBER AT THE SAME MAIL WHICH IS USED FOR RETURN REQUEST FROM LAST ONE MONTH…?
5)THAT MEANS THEY DO THIS WILLINGLY FOR MISGUIDE ME.
SO,PLEASE TAKE SOME ACTION AGAINST SHOPCLUES PLZ PLZ…..
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