Chatting Complain of Snapdeal

At first Snapdeal deal send me a mail after shoping :
YOUR ORDER IS PLACED
Hi Pravakar Das,
We have received your order. We will send you an Email and SMS the moment your order items are dispatched to your address.
Your Order ID : 7182590409
Order Placed on: 2015-07-09 23:18:44

SHIPPING ADDRESS
Pravakar Das
Jessore Road, Hazra Para, Kolkata_700089
China Mandir
Kolkata – 700089
West Bengal
9883634520

To Track, Cancel, Return, Replace orders, log on to My Orders.
ORDER DETAILS
S. No. Item Name
1
InFocus M2 8GB
Delivery: Standard Delivery
Sub Order No. Quantity Price
9287747997
1

4999
Estimated Delivery: 12 Jul, 2015 – 16 Jul, 2015
Total Amount :
4999
Shipping Charges (+):
0
Total Offer Discount (-):
4499
Paid Amount: Rs. 500
Payment Option: VISA Debit Card

After confirming my delivery date they send me :

Dear Pravakar Das,

You are receiving this notification because one or more items in your order 7182590409 have been cancelled due to a technical error in the system. We, at Snapdeal, deeply regret the inconvenience caused to a valued customer like you, and extend our heartfelt apologies.

ORDER DETAILS
S. No. Item Name.
1.

InFocus M2 8GB

Cancellation Date
10/Jul/2015

Your Refund details are provided below:
Refund Mode Refund Amount Expected no. of days to refund
Netbanking, Credit/Debit Card, EMI, Gift Voucher Rs. 500 3-4 Business Days

07:16 PM, Fri, 10 Jul, 2015
Your order is cancelled
11:19 PM, Thu, 09 Jul, 2015
Your order is under process by the seller
11:19 PM, Thu, 09 Jul, 2015
Your order is confirmed
11:19 PM, Thu, 09 Jul, 2015
Your order is successfully placed
11:18 PM, Thu, 09 Jul, 2015
Your order is initiated

why am I suffering this problem? why can’t I get the product ? technical fault is not my fault……


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