vas charges deduction-chiting with customer

my reliance gsm no.7620030214 & 9579955729 deducted rs.5 & 10 from both prepaid balance, I make call half times to 198 in same date, its not connected to customer executive. as on date 1/6/2015 i make call to 198, executive reply we haven’t record & can’t refund balance.He rply i must call within 24 hours. it’s chitting with customer.


Comments

2 responses to “vas charges deduction-chiting with customer”

  1. RCOMcare Avatar
    RCOMcare

    Dear Santosh,

    We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

    Regards,
    Reliance Communications

  2. RCOMcare Avatar
    RCOMcare

    Dear Santosh,

    As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

    Cheers,
    Reliance Communications

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