made wrong payment

i made an onine recharge with free recharge.com of Rs 150 twice on idea no. 7354622462 and i got the confirmation message that your recharege has been done, but the balance was zero when i send the mail i come to know that it has been done on 7354622246 no the order id is FCVW 150423162303727 my queriy i s that when i entered the correct number why this is done, because i got the msg of sucessful transaction msg on my no, i want the claim.


Comments

2 responses to “made wrong payment”

  1. IdeaCellular Avatar
    IdeaCellular

    Dear Customer,

    We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

    Thanks & Regards,
    Customer Care, Idea Cellular

  2. Idea Cellular Avatar
    Idea Cellular

    Dear Customer,

    We tried contacting you on your primary Idea number and alternate number but we couldn’t reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

    Thanks & Regards,
    Customer Care, Idea Cellular

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