Hi I am a Vodafone customer for a long time now, using prepaid mobile number 9739924182.
Recently (12th April, 2015) Rs 89 and Rs 149 were deducted from my account. I had no clue of this until today when my mobile balance got empty to make a call and upon inquiry with customer care I was said it was deducted for some chargeable content twice on same day with Rs 89 and Rs 149 but got no proper explanation on how and which content from them. I already have my 3G data pack. I don’t remember downloading any Advertisements or App or content. This is not the first time this is happening to me also I have seen this happening to a lot of my friends.
I have few doubts
1) Shouldn’t Vodafone be able to deduct my balance only if i use something from my Vodafone portal or Vodafone websites/applications.
2) Even if it is deducting shouldn’t it ask the user for the confirmation on whether to deduct from the balance
3) How to disable this content being shown\downloaded ?
What is the answer for my 89 + 149 Rs ?
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