I purchased the samsung E7 on 22/02/2015 from Ezone,LIC Bigbazar(esplade) kolkata.I visited Gurudongmar lake ,Sikim at March,the temperature was -25 degree and my E7 samsung mobile display was cracked not break at that time when I bought out that phone to click pictures.After reaching Kolkata I visited the Samsung store ,they said I had to pay Rs7500 to change the display if I agree then they would talk otherwise not. after I mailed the details to samsung four times,they only mail to infrom that my mobile number was not reachable after that no mails to slove my issue or company dissition was infromed to me,after that they called several time and confirm the issue many times and said they look into this matter .They took the IMEI no of my cell to check the dcetails , I provided that.They confirmed that my that phone was with me at gurudongmar lake ,Sikim.As per samsung the temparature was -11 degree but when we took purmissision from Indian Army ,they confirmed me the temparature was -25 degree and confrimed about the warm cloths.
As no other such complain Samsung got for that phone so I had to pay Rs 7500 to change the display…
I requested to look into this matter.I attached the phone current picture and bill.
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