RESPECTED SIR, I AM POLICYHOLDER’S SON.SIR WE HAVE TAKEN INSURANCE POLICY FOR OUR CAR ON 31/03/2014. MY POLICY NUMBER IS4018013113600008588. POLICY IS DONE BY SK PUMMA.THE AGENT HAS DONE THE POLICY WITHOUT ASKING US ABOUT ANY PREVIOUS CLAIM AND HE DID NOT TELL US ABOUT PROBLEMS RELATED TO CLAIMS.HE HAS DONE POLICY FROM MY FATHER S.ARJAN SINGH.SIR MY FATHER IS ILLITERATE.THE AGENT SK PUMMA HAS ALSO DONE THE POLICY WITHOUT CHECKING PREVIOUS POLICY STATUS..HE JUST ASK MY FATHER TO GIVE MONEY AND HE GIVE MONEY.WE DONT KNOW ABOUT ANY CLAIM.THEN OUR CAR GOT BURNT ON 2 AUGUST, 2014 AT PHILLAUR.THEN WE IMMEDIATELY CALLED OUR AGENT AND ASKED FOR CLAIM.IT HAS BEEN 6 MONTHS NOW.THE BRANCH OFFICE PHAGWARA KEEP ON ASKING US FOR DOCUMENTS AND WE PROVIDED ALL DOCUMENTS.NOW COMPANY HAS ISSUED US THAT UR CLAIM IS REPUDIATED.SIR OUR LOAN OF CAR FROM HDFC BANK IS STILL STANDING.THE BANK IS PRESSURISING US FOR PAYMENT OF LOAN AND SENDING US LEGAL NOTICES.WE HAVE NO SOURCE OF PAYING LOAN OTHER THAN CLAIM.PLEASE HELP US IN RECEIVING THE CLAIM AS WE ARE IN VERY MUCH TROUBLE.IT IS UR AGENTS AND COMPANY’S FAULT.HE JUST DO THE POLICY WITHOUT CHECKING STATUS OF PREVIOUS POLICY.ALSO BEFORE GENERATING POLICY THE COMPANY CHECKS AND VERIFIES ANY NCB IN PREVIOUS POLICY AS ALL SYSTEM IS ONLINE TODAY.EVERY POLICY RECORD CAN BE CHECKED ONLINE.SO ITS AGENT AND COMPANY’S FAULT.SIR WE NEED OUR CLAIM AS OUR CAR IS TOTALLY LOST.PLEASE HELP US IN GETTING OUR CLAIM AS SOON AS POSSIBLE.WE ARE IN TROUBLE ONLY BECAUSE OF AGENT SK PUMMA AND PHAGWARA BRANCH OFFICE
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