MISSING GOODS AND NOT WILLING TO RETURN

I HAVE REGISTERED MY COMPLAIN IN YOUR TOLL FREE NO-18001804284 REGARDING MY DOCKET NO-417721593 2 MONTHS AGO. WHICH IS NOT RECEIVED BY MY OR MY CUSTOMER. KUSHBOO MADAM WAS IN CHARGE OF THIS COMPLAIN I NOT AM GETTING PROPER RESPONSE OF MY COMPLAIN SO I AM FORCED TO FORWARD MY COMPLAIN IN CONSUMER FORUM