Hi Team,
I had applied for a new broadband connection of airtel on 8th Nov 2014 online but due to
payment failure the transaction was cancelled. After some time I received a call from airtel
representative for the collection of documents. Next day morning Mr. Ajay kumar (emp I.D. VT009)
came to my house for collection of documents but he told me to send the scanned copy of all
documents(DL and Passport). which I had forwarded to the following mail [email protected]
on 16th nov (FYI – mail id given to me after so many followups with Mr. Ajay on 16th Nov). He also collected INR1000/- in cash and 2 passport size photographs on the same day (i.e. 9th Nov) and confirmed
that the technician will contact me in the next 72 hrs.
After submitting the documents I started receiving calls for address verification from Airtel(121). After complaining in airtel nodal care I finally got the connection setup on 3rd December 2014.(complaint no. 51450602) – nearly after a month of following up with them.
After a few days – 23 rd December 2014 My internet connection was disconnected and when enquired
I was told that my cheque has bounced. As I had paid the amount in cash and never gave any cheque so I asked the customer care to provide me the cheque details but they refused. I again complained in nodal care and the next day they activated my connection mailing me the below details –
”We would like to inform you that, the reference number 52304418 was attended to by mentioning that Rs. 1000/- was submitted with receipt number 200285955 against the airtel account in question.
. Complaint number for your
reference is 52304418.”
Yesterday( 31 Dec 2014) my connection was again disconnected and when I enquired I was told that I have
exceeded my credit limit and have been imposed a fine of Rs-200 for cheque bounce. They also told me that
they did not receive any cash payment but received a cheque on my name which bounced. How did they receive a cheque when I paid in cash has still not been answered.
I am done complaining in their customer care where they only cause me mental harrasment. Telling me that they did not receive the cash was one thing which I could have believed since their executive could have been a fraud but saying that my cheque has bounced is not tolerable. I have the CEF form that executive provided me where he mentioned 1000/- Rs cash payment. I also have the audio recording of their executive and their customer care which can prove that I did pay the cash and the executive asking me if I had paid any bill. I also have the recording of today that further proves how the airtel people are torturing their customers. I also have the bill from airtel where they have imposed a cheque bounce fine.
I request you to please help me in this regard as I cannot take this anymore.
Regards
Aditya Pandey
M-9958152810
Alternate no – 8806961912
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