On 18th October 2014 I purchased a pair shoes for 1850 rupees from VANSON SHOES, Connaught Place.In just two months, the condition of the shoes got worst.The sole is loose and tear off.On 06th of December 2014 I visited the showroom to get the shoes exchanged or repaired.The person sitting over there refused to exchange and said that they will send the shoe for repair and only small part will repair not full sole will change.The question here is that What is the guarrantee that after that shoes will be durable for the long time? It could be again in the same condition in few days.The person sitting over there said that as per there policy only “UNUSED SHOES”are exchangeable. What does it mean? Why people purchase footwears? To wear.right? Till now, I have never seen such stupid policy in any other branded footwear showroom.I request you to kindly take action against them as soon as possible and force them to either give my cash rupees 1850.00 back or exchange the shoes.
At the time of purchase i already confirmed with them for repair policy, they told me at that time, in 3 months of period it will repair from their side. As this is second time, my shoes is in this type of condition. Now when i go for repair, they behave very rude. They said “Jo karna hai karlo hum dekh lenge, shoes pehanne aate nahi hain aaye hain repair ki baat karne”.
Now let me know is this the way they talk to the customers. How fraud, stupid company is this.
Regards
Upasana Sharma
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