order not yet got shipped even after paying money.

Sir,
I have ordered a Samsung Galaxy Core 2 4GB Phone White from snapdeal on 12-10-2014.my order id is 3143466161.I paid the bill from my CREDIT card.My order was supposed to get delivered on 13-10-14.But my product has not yet been shipped till date (04-11-2014)from their warehouse. I have already contacted the customer care in snapdeal several times and filed a complaint also.My complaint ID is 1042558. Even my complaint has registered no fruitful result has yet seen.kindly do the necessity measures as soon as possible.
ARDHENDU DUTTA


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