Hi Vodafone team.
I have taken Vodafone connection two months back on which I have been using 3G Pack.
I am surprised to see following charges, which have been added in my invoice (for the period 28.09.14 to
27.10.14) which I received today (01.11.14) :-
a) hello1_tvallsouth Rs 30/-
b) vuclipindia_pack75 Rs 75/-
c) shotformat_dwnlp_9 Rs. 99
d) d2c_ndtv_valuepk_9 Rs 99
In total, Vodafone has extra charged me by Rs 303/- Plus tax.
I called at customer care and Vodafone representative told me that the above charges have been debited to my account towards downloads done by me. It was really shocking for me as I never did any download on my phone or clicked on paid sites. I don’t know anything about above things. When I asked executive to provide my complaint number, he said he can’t provide complaint number for this kind of problem. I can’t understand what kind of service provider Vodafone is. WHY SHOULD I PAY FOR THE SERVICE WHICH I NEVER USED?
I never faced this kind of problem with other Telecom companies.
Looking at the large number of similar kind of complaints raised by other consumers as well, Vodafone should accept that the above charges are totally wrong and they should reverse the same.
My Vodafone number is 9899503429.
My alternate number is 9312344940 and email id is [email protected]
I would like Vodafone to reverse above charges immediately
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