I had placed an order for soft toys on 21-10-14 through Snapdeal mobile application, Order ID- 3283587315. However,till date I have not received the shipment and whenever I called the helpdesk, automated system answered and calls were disconnected (except only once).
Details-
1. I received e-mail on the 21-Oct-2014 with status as- ‘Your Order is placed’ and with following details-
Item name Dhoom Soft Toys Teddy Bear
Suborder Number 4445468134
Delivery Date Oct 30, 2014
Item name Tabby Toys Beautiful Small Cap
Suborder Number 4445498124 and 4445428109
Delivery Date Oct 29, 2014
Item name Tickles Purple Teddies For Girls
Suborder Number 4445468114
Delivery Date Oct 30, 2014
Item name Tickles Red Teddies For Girls
Suborder Number 4445488084 and 4445408094
Delivery Date Oct 30, 2014
2. Please find below the status displayed on their site, as on 01-Nov-2014 and note the changes in delivery date.
Item(s) name Tabby Toys Beautiful Small Cap
Suborder Code 4445498124 and 4445428109
Status Est. Delivery Date: Nov 04, 2014
Item(s) name Dhoom Soft Toys Teddy Bear Balloon Happy Bithh day Peach
Suborder Code 4445468134
Status Est. Delivery Date: Nov 05, 2014
Item(s) name Tickles Purple Teddies For Girls
Suborder Code 4445468114
Status Est. Delivery Date: Nov 05, 2014
Item(s) name Tickles Red Teddies For Girls
Suborder Code 4445488084 and 4445408094
Status Est. Delivery Date: Nov 05, 2014
I am sincerely requesting you again to take the note of this incident and take stringent action against Snapdeal.
Thanks,
Swapnil
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