net balance and main balance deduction

Sir my no. Is 9981636717 of relience from 5-7 days net problem in relince and after that my main bal and my net bal deduct by company i told coustumer care and they said that they accept this is our company problem this is happend every one and we cant help…..
Sir plz refund my money i recharge with rs 156 net rechrg and 10 rs main balance plzzz


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