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UNNECESSARY CHARGING AMOUNTS TO BILL AND UNSATISFACTORY COMMUNICATION

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by

amd
in

THIS TO INFORM YOU THAT I HAVE ISSUED A SIMCARD FROM AIRTEL COMPANY NO.9967370004
I HAVE USING IT FROM 13 JULY 2014 .I RECEIVED A PHONE CALL FROM THE COMPANY REGARDING THE HELLO TUNES SUBSCRIPTION FREE OF ONE YEAR .I ACTIVATED THE FREE SERVICE AND RECEIVED A MESSAGE LATER ON A CHARGE IN THE BILL OF RS.280 WHICH WAS AGAINST THE OFFER AND ON SPEAKING TO THE HIGHER AUTHORITIES THE SAID IT WAS NOT FROM AIRTEL . IT SEEMS THAT ALL THE DATA AND INFORMATION ARE MANAGED BY THIRD PARTY AND THE ACCOUNTS ARE HACKED THE HIGHER AUTHORITIES GIVE SUCH A IR RESPONSIVE ANSWERS AND THEY UNNECESSARILY CHARGE LATE FEE AFTER PAYING THE BILL .THE CUSTOMER CARE ALSO GIVES IRRESPONSIVE ANSWERS WHICH IS NOT UPTO MARK AND CREATES A PROBLEM
KINDLY PROVIDE ME A SOLUTION AND A IMMEDIATE RESPONSE

THANKING YOU
PUSHPA DUBEY

Comments

3 responses to “UNNECESSARY CHARGING AMOUNTS TO BILL AND UNSATISFACTORY COMMUNICATION”

  1. Avatar
    Anonymous

    Dear Ms. Dubey,

    This is with reference to your post dated 05 Oct. 2014. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
    You can also get in touch with us at [email protected]

    Regards
    Saurav Ahlawat
    airtel presence (airtel customer service team)
    bharti airtel ltd.
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. airtelpresence Avatar
    airtelpresence

    Dear Ms. Dubey,

    This is with reference to your post dated 05 Oct. 2014. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
    You can also get in touch with us at [email protected]

    Regards
    Saurav Ahlawat
    airtel presence (airtel customer service team)
    bharti airtel ltd.
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  3. airtelpresence Avatar
    airtelpresence

    Dear Ms. Dubey,

    This is with reference to your post dated 05 October 2014. We would like to confirm that we have shared the resolution details with you.

    Should you require further information, please feel free to write to us at [email protected]

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    [email protected]

    Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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