Sumsumg

I bought a Samsung Quttro Mobile on 15/06/2014 from Brand Shop, Pune

As soon as i started using it, It had battery drain and the device was continuously heating up,
heating up so much that i couldn’t even use the phone to make calls and the battery wouldn’t last for
more than 2 hours,
So on 17/06/2014 i went to the store and informed them about the issue,
The very first instance the Store Manager refused to do anything about it on
being persistent they took the phone and informed that he will give it the service center.
Two days later he gave the phone back to me With the PROMISE IF THE PROBLEM IS NOT RESOLVED
THEY WILL EXCHANGE THE PHONE….
I struggled with the phone and i went back again on 06/07/2014 to inform them that
issue is not resolved. I was informed that they will not exchange the phone, they have taken the phone
to the service center and i have been informed that they will repair the phone and give it back. Please
understand this using that phone is like a punishment in itself it continuously heats up and battery
drains out in less than 2 hours.
My question is if the phone from day 1 has a problem which can be termed as a manufacturing defect why
is it that the store is not exchanging the phone when there is a warranty period …
what is the use of buying the phone from these fraud guys when they can’t stick on to the commitment…
I wish i knew this before i bought the phone from them..