We have one IFB Serena 5.5 Kg Washing Machine purchased in 2010 which is Under Annual Maintainance Contract (AMC). This had developed a snag on 13th Sept 2014 . My wife , Ms Sumita Pradhan had lodged a Complaint via IFB Helpline on 13th Sept 2014 (Complaint no: 13782922) . IFB Technician attended to this call only on 18th Sept 2014 evening AFTER umpteen number of calls & SMSes to their Service People & Helpline.
We also have one IFB 20SC 2 Microwave purchased in 2010 which is Under Annual Maintainance Contract (AMC). This had developed a snag on 13th Sept 2014 . My wife , Ms Sumita Pradhan had lodged a Complaint via IFB Helpline on 13th Sept 2014 (Complaint no: 13782942) . IFB Technician attended to this call only on 20th Sept 2014 morning AFTER umpteen number of calls & SMSes to their Service People & Helpline.
Though both of these represents a significant delay on the part of the company IFB but I am wondering whether I can ask for compensation in the Consumer Court since like all complanies IFB also does not mention EXPLICITLY in black and white anything regarding the Max. Time Interval between lodging of a complaint and visit by a Technical Person.
I feel it is high time that some Public Interest Litigation (PIL) be filed forcing the companies to specify explicitly in black & white the following in each & every Service / Maintenance Contract :
(1) The Max. Time Interval between getting a complaint / Service request from the customer and acknowledging the call to fix up the visit of the Company Technician.
(2) The Max. Time Interval between the Service Request made by a Customer and the visit by a Technician at the Customer place.
Seeking all the members opinion and suggestions in this regard.
Leave a Reply