I have ordered a book Problems in General Physics (English) 4th Edition (Paperback) that has been already picked and returned back to the flipkart warehouse.I sent that book to my friend however the billing details and account on flipkart is mine.First they denied to initiate the refund by saying that the order is delivered to someone else and the account holder name is different.Then I sent the attachment showing that the account is mine and the order was shipped to my friend and the bank account is also mine.They agree to process the refund and replied on 4th September via e-mail that the refund has initiated and it will be in my account in 5 business days but till now I haven’t got the refund.When I send the e-mail again, now they have replied after 3 days that they want the declaration letter and giving the same reason that the name on order and bank account name is different.I called to their customer service centre and their representive denied to transfer the call to the supervisor and they denied to process the refund back.
Order ID : OD40826056133
Name : Zaid Ameer Khan
Phone No : 09212690301
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