Repeated automatic deduction of one-time VAS charges

Dear Sir,

This is regarding my grievance regarding Repeated automatic deduction of one-time VAS charges from my pre-paid Aircel account. # 91- 9804509354

This is the 4th or 5th time it happened. I have reported all the earlier cases to AIRCEL customer care over e-mail and every time they get back saying the amounts have been deducted from my Aircel account for some value added service through customer enduse method.

I noticed this whenever I recharge with a top up of denomination 150 and above, unwanted balance deductions keeps happening to my account. I will not tolerate this kind of business.

I confirm that I haven’t subscribed to ANY VAS related services, nor I have used internet to browse Aircel portal from my number.I request consumer complaint forum to escalate the matter and initiate Aircel to return deducted amounts to my account.

ALso , make sure NO SUCH UNWANTED deductions happens in future automatically.

Details Of last two deductions :

1) 20-08-2014 : at 5:47PM I received a text msg from DD-AIRCEL reading “Hi, you have paid for this content. To download it, pls click here http://111.93.115.200/aircel/Pack.ashx?splid=10915&subid=172”

2) 29-08-2014 : at 06:05 PM I received a text msg from DD-AIRCEL reading “Hi, you have paid for this content. To download it, pls click here http://111.93.115.200/aircel/Pack.ashx?splid=11575&subid=172”

Thanks!
Gaurav
# 91- 9804509354
Kolkata Aircel Circle,
Gaurav Dutta.
[email protected]