I have a post paid connetion of reliance having number-9864168681 which is active since last 1-2 years.i had submitted a request for migration from post paid to pre paid through MNP on 28/04/2014 in P.P Telecom,Hojai and when asked for the acknowlegment the concerned person refused to provide stating that this is not our procedure,so i gave an application along with the form which they received and returned to me.
Again I gave a reminder to them about my job not being done on 26/06/2014,also stating that my rental bill is getting due and late fees are aslo being charged due to your delay.The person naming Binay from P.P Telecom asked me not to pay the bill and ignore the billing reminders as because these will be adjusted when the number converts to pre paid.
On 23/07/2014,my outgoing was barred due to non payment of bill and when I informed the same to P.P Telecom,they said to wait and not pay the bill,as it was their problem .
But now after enquiring for more than 20 times,they are asking me to pay all the dues and resubmit a fresh request for migration.
The bill due includes the rent for 4months and late fees levied thereupon.before the date of my submitting the migration for,i had always paid the bills within due date.now i said them that i can re submit the for on your request but i am not ready to pay the bills.
please help me if I am not wrong.
misguidance and irresponsible acts
Comments
5 responses to “misguidance and irresponsible acts”
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Dear Customer,
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications -
Dear Customer,
We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications -
you can call me in 94351-68681 or 98641-68681
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even if you are unable to contact me,please give a number of an authorised person who can resolve my problem..because i asked for any of your such number in your branch named P.P Telecom but theysaid that they are not supposed to provid any such number…
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TO ADD FURTHER TO MY INCONVINIENCE AND INSULT,MY INCOMING FACILITY HAS ALSO BEEN BARRED.PLEASE HELP ME GET RESULTS AS SOON AS POSSIBLE.ELSE I WOULD BE BOUND TO GO FOR THE OLD PROCEDURE WITH DOCUMENTARY EVIDENCES TO THE COURT.
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