service center not replay

I SIR,I AM PRADIP SAMANTA I WANT TO TELL YOU, ON 10TH MARCH 2014, I PURCHASED A SPICE MOBILE PHONE MI-504 SMART PHONE BUY FROM HOME SHOP 18 . I WAS GONE ON 19 JUN SERVICE CENTER OF SPICE VASHI EXTENSION AND DID REGISTER MY COMPLAIN AND TOLD HIM BUT I DONT WANT THIS PHONE..WITH IN A MONTH IT HAS A TUCH PAD PROBLEM SO I DON WANT REPAIRED PHONE THEY SUBMITTED MY PHONE AND REGISTER MY COMPLAIN ON CUSTOMER CARE. AND MY REQUEST NUMBER IS 13101013E60097 BUT TODAY IS 30TH OF JULY.BUT FROM SPICE MOBILE, I DID NOT GET ANY REPLY RESPONSE,NO PHONE CALL,NO PROCESSING,STILL I HAVE NO PERSONAL MOBILE..I AM USING MY MOTHER PHONE .. PLEASE I NEED YOUR HELP..I HATE THIS COMPANY NOW ..SERVICE IS NOT GOOD,PLEASE PROVIDE ME A NEW PHONE OR MY MONEY BACK PLEASE PLEASE HELP ME SIR..
MY PHONE NUMBER 9028422812


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