complaint against AMAZON online shopping

Jul 7, 2014

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Sir
I have placed the order of mobile phone online through AMAZON and received the order but it was not upto expectations. I did not receive data cable with my phone while it was mentioned on the packet. I had also made complaint regarding it on Amazon but did not got any satisfactory respond up to now. They are saying that there could not be any claim because product does not come with data cable. When it was written on packet that data cable is also ncluded in accessories then how they can deny to provide that!!
Details of order: —
Order placed on 01 June 2014
Order Item Karbonn K 1616 ( Mobile Phone Model)
Order Id 403-6380751-3308333

Plz take necessary action against authorities so that they should think atleast once before cheating consumers.

Thanks
Jyoti
9899697965

Comments

84 responses to “complaint against AMAZON online shopping”

pankaj

October 16, 2014

Pankaj

[email protected]
Amazon” is doing Fraud

The World class shopping website “Amazon” is doing Fraud with me. They providing the discounts in the Products all are Fake. I have faced the Big issue recently. I am sharing the details below:
order no-403-0485798-2773929

I was searching online deal for Laptop since few days. On 12 oct 2014 I was doing the same. I have Seen a ACER laptop in a very good discount were showing in Amazon. I have ordered for this Laptop. I have received the confirmation email for this order and delivery date were on 22 Oct 2014. I used my card to pay for the item. But After few hours I have received message for Cancelling the order. I have talked to Amazon they are saying there were Pricing error with this product by the seller. Who are the seller? I have ordered Amazon only I know Amazon and they are only the responsible for delivering my Product. What does this means, Amazon providing the discounts in their product any of them with Pricing error. How People can believe on Amazon. People should not believe on Amazon until they get the product in hand. Amazon can cancel any order any time..? This is totally unprofessional way they are doing.
I have also tried to contact with Amazon and their Management team but always their executive sending emails such a template email. I want my product which I have ordered. Thanks.
yash

January 25, 2015

Amazon is the worst site i have ever seen.
They delivered me the defected productvoh htc desire 616 nd now they are saying sorry sir we cant help
Anonymous

February 22, 2015

Order No : #404-3081381-5569935
Its very bad Experience. I am very disappointed. I didn’t get my order even after 15 days and now i got the reply that you refused to take the order. But no one had come to me with order.
And why should i refuse, i have done advance payment.
Still i didn’t get my payment.
I think its my first and last order with Amazon.
Raman

June 4, 2015

Amazon is a irresponsible organisation, I ordered for a power bank through amazon, it was supposed to be delivered through third party, which was never delivered, the vendor claims delivered, does not show any proof, amazon does not takes responbility and repeats the same things instead of refund. My order I’d was Re: Your Amazon.in A-to-z Guarantee Claim (Order 403-7394005-5138766). Please ensure that you never by any product on amazon which is not delivered by amazon , I.e., third party directly delivering . You may end up losing your money, amazon lifting it’s hand.
Suman Kalyan Hazra

June 15, 2015

Order Details
Order #171-7547997-0278756
Placed on Saturday, May 9, 2015

I purchased two items, including Jaipan JJRM-900 1000-Watt Jumbo Roti Maker, which I received as broken into pieces.

Later I returned the item through our local courier (instructed by Amazon customer Care) at your office.

Here the fact is, Courier charges applied 800INR, where I received only 100INR from you.

My question is it was not our fault, then why we have to bear extra amount from our pocket. Why you are unable to return the complete amount of courier charges?

As your loyal customer, it was not expected from your side.

Looking forward to hear you sooner.
Kumar Gaurav

June 22, 2015

I placed an order for Lenovo s660 smart phone on 25 January and during this period there was HDFC 10% cashback offer was there with terms and condition. The condition was if you will use Mobile app then only you will receive cashback. At first I placed the order without reading the condition and when I gone through the all terms and conditions then I cancelled the order. After that I installed mobile app and then placed a different order for the same product. As per their terms, on 26 April, I was eligible for cashback but not received till now. I contacted with HDFC bank, they told that during this period there was no offer. then i contacted with amazon.in, they told that definitely you will receive the cashback but it will take time. Again I contacted with amazon customer care on 19 June 2015, They told you are not eligible for this cashback because you placed the order using browser. But I told no I used the mobile app and the order which I placed using browser that I already cancelled. I also provided the cancelled order number. But they told as we misguided you so for consolation, we will give 250 rs gift card, but you will not receive any cashback.

I thought amazon is world class shopping site, but they are cheating customers. Even they are misguiding customers. I am a regular online user and I purchased many things from different sites but never happened like this. Now I am fearing to use Amazon. Please beware from Amazon. They are doing fraud.
BP SHRIVAS

July 21, 2015

I’ve ordered Redmi 2 (Grey) smartphone on line through Amazon online shopping service. But their courier service Name “GATI ” Courier service is very poor, rude behavior and irresponsible. I have not seen in my life such as waste irresponsible courier service. He told me that goods can not deliver in my pin code 495454. I’ve ordered goods at this address many times from Amazon. My pin 495454 is listed in product available categories. But Lower grade “GATI ” courier service is no sense in giving delivery to the customer’s goods, where as my stuff is prepaid. While Amazon, I was often ordered goods in same postcode. At that time “Fedx” The best courier service was deliver my goods in due times at the same pin code at my home. Amazon is the worst site, they don’t care customers goods .My stuff handed over to the worst courier service like GATI. Amazon has disappointed me so much. Now I will not ever a deal with Amazon.
Nirmal Nair

July 27, 2015

I would strongly recommend amazon, for “DO NOT BUY”. they provide the worst service ever. This is not based on my first experience. I fell the company is run by the carrier guys.

I placed 1 order with amazon & its still not delivered but rather sent back to the seller without intimating me. After placing an order with amazon, i placed 3 different orders with flipkart & i have received all 3 packages.

When i called up the customer service, i was assured i will get the package by Saturday (25 July’15).
This was sent to me by the customer service team.

Message From Customer Service
Hello,

As we have conversed, i have forwarded the request to our Amazon courier services to deliver the package to you.

I assure you that it will be delivered to you on or before the preferred timing.

I have intimated them to give a call to you before delivery, so that helps you to know that your package is arriving.

I believe that i have done my best to get your package delivered to you as soon as possible.

Thanks for calling us.

We look forward to see you soon again.

Warmest regards,
Vineeth.

And on Saturday, instead of my package i get another email,

Shipment Tracking
Order Id: 402-3011652-2011507
Hello Nirmal Nair,

This is to inform you that a package from your order with order ID 402-3011652-2011507, shipped via Amazon Transportation Services, is being returned to our Fulfilment Centre.

Orders can be returned for a number of reasons including lack of address information or failed delivery attempts. Labels can also become smudged or torn in transit rendering the delivery address incomplete.

If you’ve already paid for the order, we will initiate a full refund once the package is received at our Fulfilment Centre. We will send you an email once we process the refund.

Unfortunately, we’re unable to re-dispatch orders that are returned to us as undeliverable. If you still want these items, we’d suggest that you return to our website and place a new order.

Thanks to amazon, i am getting used to consumer forums to make people aware of the WORST service amazon provides. E-commerce runs on word of mouth, and we customers are the marketing for e-commerce companies.
The company who doesn’t value its customers is no company to be surviving in the market. Thanks to Flipkart, snapdeal myntra & other e-commerce companies. Amazon is one of the oldest so it is surviving but with the kind of services amazon provides, the END is not far.

Thanks Amazon.
Bokul Patar

July 29, 2015

Order No: Order#403-6372608-0433161
Comments:Subject: Your Amazon.in order of Amazing Shoe Rack 30 Pairs….
I have not yet to received my order. Pls. solve my complain or back my money. Otherwise I will go to the Consumer Court.
sivaperumal

August 6, 2015

The online shopping website amazon doing fraud with me. They provided broken things which ate hided by another packing. Even the packing was very worst and guaranty card also very dirty. I have talked to amazon, they said it all be replaced with in 2 day but after 3 days also there is no mail and phone from them. Then I called for enquiry, they said it will take minimum 15 days. Its kind of cheating. My order no: 171-3760083-5208337
Anonymous

August 11, 2015

DELIVERING THE MATERIALS IN AMAZON IS QUITE LATE AND THE EXACT ORDERS ALSO NOT GETTING-WORST IN SERVICE
surender

August 14, 2015

भाइयो कोई भी amazon से सामान न खरीदे। मेने एक led टीवी खरीद था मगर मेरे को इन्होंने wrong प्रोडक्ट दिया फिर 14 दिन का टाइम दिया उसके बाद 5 दिन का टाइम और दिया फिर उसके बाद मेरा अकाउंट बन्द कर दिया।ये गलत प्रोडक्ट बेझकर फिर अकाउंट बन्द कर देते हे फिर ग्राहक इनके पास फोन करता रहता है मगर ये कहते हे आपका अकाउंट होल्ड पे रखा गया हे।इसलिए में कहता हूँ की हम भारतीय अगर इस चाइनिज कंपनी से सामान न खरीदे तो हम इस कंपनी को मजा चखा सकते हे।
मेरी मेल id [email protected]
Priyanko Mondql

August 24, 2015

This is to inform you that i have booked a Nokia 105 from amazon.in.
I have received the handset but not get the invoice (Purchase Bill).I have already complaint for the invoice through customer care calling and mail.
customer care provided me such date like 3-4 Working days.
Till now i am not getting the invoice.
I have sent a lot of mails to amazon team.
But till now they have not send my invoice of Nokia 105.
I am using the new handset without invoice.

Regars,
Priyanko Mondal
+91 8296108933
jagadeesh t p

August 26, 2015

I also purchased one lenovo A rock star 319 mobile in Amazon on 13th june… I was not satisfied as I expected then I returned the mobile on 16th June…from Amazon billing dept telling that ur refund was initiated on 17th June…but till now I didn’t get my fefund amount… So many times I asked in a bank but nothing is there.
kushala

September 3, 2015

i had booked for 1 plus 1 64gb phone on 31 august and the estimated delivery was 2 sep itself, but there is no updates of my order in my page and the customer center is not providing me complete details.
amazon is getting worst day by day with its promised delivery. dint receive my product even after the delivery date is completed 2 days back it self.
am really upset with amazon this time.
ABHISHEK KUMAR BANDWAL

September 10, 2015

The World class shopping website “Amazon” is doing Fraud with me. i could not deliverd my products
ABHISHEK KUMAR BANDWAL

September 10, 2015

The World class shopping website “Amazon” is doing Fraud with me. i could not deliverd my products
bharat prajapati

September 12, 2015

Hu Bharat Prajapati in Ahmedabad. Maine amezon saw on the Samsung Mobile Pay Cash Via amazon gift card 25% cash back. So I bought 2 mobile phone Samsung Galaxy E 5. Before buying, I call at least 4-5 in AMAZON calling the offer was confirmed Kuhhone told me about this offer is right. You will find both mobile on the gift card inside that too within 21 days. Today, it has over 2 months but still I did not get a gift card. One thing I bought the phone was called at that time the price of 15990 / – was then 2 days later the price of the phone
14000 / – .I call Customer Care. They told me on August 6 on your gift card has been sent to your email in my yahoo mail Czech are also called Customer Care brother told me that he was no match was no match. That amazon is fooling me. I 2 value of the phone approximately 32,000 / – or the value of a gift card 8000 / – which, amazon is that we show the 6 aug. The mail has been sent. Now you got or did not get mail that is not our problem. I said it again, send mail but they do mind. That 1 thing is clear to any mail they sent a gift card that is right. My two orders id is – (1) ORDER # 403-5595528-8282729 (16/07/2015) – (2) ORDER # 403-7547041-1477910 (20/07/2015) is my mobile no. 09276871330
prashant

September 15, 2015

Amazon.in – Poor and negligent service

1 Review
Add a Comment
User p_chetri on Sep 15, 2015
I recently purchase STP Diesel Fuel Treatment and Injector Cleaner (236 ml, 2 Pieces) Sold by cardecorzcom form amazon.in ORDER PLACED Friday 21 August 2015 ORDER # 404-5440205-3367557 | I have no clue as to where my product is till date I have lost my patience the customer care executives are always sorry but no action they say “We will ensure that your money is valued. I kindly request you to give us some time and we will surely resolve this issue for you.”
SHIRISH POOJARI

September 16, 2015

The worst online shopping site that is amazon. which cheat with there customer in such a way that the company does not even ready to accept there mistake.
Gunjan Mittal

September 27, 2015

Order #171-5424154-2147507 I placed my order on 12th september, 2015 and estimated delivery date was 26th september. I have’nt yet received my order and order details shows that it is not yet dispatched and it will be delivered on 26th sep.
Such a bad service.
I’ve already made an advance payment.
I don’t know what’s happening
Tushant

October 12, 2015

My account has been closed just like this only. I have replied to their mail but I am receiving dame email from them even for different questions. Please provide me accurate/specific reason for the closure of my account.You might be thinking that I have so many accounts.No thats wrong as we live in a joint family and all account are of our whole joint family.We love Amazon so have we every eligible member on Amazon.We are Pherwani’s so same in every email pherwani.We live in joint family at a single home of 4BHK.We share a common WiFi(Note:We are above 18 )Our parents think us as child now also so we have been provided with a common mobile phone so that we dont misuse Online Shopping trend.You may see common IP address which is obvious because of a Common WiFi used by a common Computer and a Mobile phone(as said above our parents care for us). I think they have done this so that I dont get my GC.
Rajat

October 19, 2015

Never expected this from Amazon…
Why do you lure customers to purchase products at a lower price and cancel the order after 4-5 days with a stupid excuse of not obtaining the product, when the products is still available at your website!!!
(But now at a higher price).
Seriously Disappointed!

Placed an order for Macbook Pro (Order #404-0649930-8786739).

This product is still available on your site, and you say that we are unable to obtain it and cancel my product??? How ridiculous is this, that you have the audacity to say that kindly place the order again and buy it for a higher price…

I would have not reacted if there was a genuine scenario for the product to not be delivered, but this is just ridiculous. All my trust for Amazon is lost with this and I shall spread this around so that no one else is duped in a similar manner and they don’t purchase from this site.
Adesh Shivkar

October 21, 2015

I am a regular customer of Amazon.in

I placed an order for SanDisk Ultra 32GB USB Pen Drive during the Mega Sale from 13th to 17th Oct…. with a deal price of Rs.694/- (The MRP quoted was Rs.1599/-), so the total discount was 57% …… It was a lucrative offer and I ordered it along with Sony MDR-ZX110 Stereo Headphone…..with a deal Price of Rs.885/- (The MRP Quoted was Rs.1390/-), means a total discount of 36%…..

I got the shipment on time and in good condition alright, but when I checked the printed MRP of both these products, I was surprised and amused to find the rate difference….. The SanDisk Ultra 32GB USB Pen Drive “printed MRP” is Rs.1499/- and the Sony MDR-ZX110 Stereo Headphone “Printed” MRP is 990/- …… Does this mean that Amazon inflates their MRP prices during the sale period and offer pseudo discounts on the products ??? THIS IS ABSOLUTELY A FRAUD

Amazon is selling products falsely by promising great discounts, but the fact is they are cheating customers, by inflating the prices…..I would have never ordered the products if I knew about the actual MRP’s and the actual discounts.
Rajkumar

November 6, 2015

Hi,,this is rajkumar I bought 2 mobile from amazon Sony xperia M2 and m both are branded but if I compare these mobiles and other some set in showroom feel and look and percent same but when u compare camera ,weight ,screen ,performance fully different .After comparing and using others mobile I got to know amazon website are making fraud people so decided stop buying mobile from amazon. So be careful before buying.
aditya

December 9, 2015

Hi

I have purchased mobile on amazon on starting of October that product is defective I will request to refund money in my bank account but almost two months are done but yet I did’t receive any kind of money every time they promising me fake you will got money today but I did’t got.I already call on amazon more then 100 times but I did’t got money

My emailID is [email protected]
order no 404-1766106-0561934
SOVAN SAHA

January 1, 2016

This is my first Buying experience from Amazon .
I placed a order vide no .404-3021153-2989168 on 28.12.15 & got intimation from Amazon that they have attempted to deliver on 31-12-2015 but no one is available to collect the same .
But the fact is no one has really come at my billing address i.e my office nor did I got any call from them.
on 1.1.16 again I called you since morning & every time I ot assurance that I will receive it. I have waited till 8.30 p.m in the evening just to receive the product but after contineouly follow up I came to know that all the customer care executives like Rinkesh R ,Vishal K , & so on gave me the fake assurance.
I have planned for this Mobile to gift my wife on New Year but all my plan go in vain.
I did not expect such a bitter experience from you .
The product may be deliver on next day but the moment will never come nor do you can arrange it .

Regards,
Sovan Saha
+917686845590
Priya Sinha

January 3, 2016

I am a customer deceived by online shopping site “www.amazon.in”. I had made a purchase of 8 items with amazon.in vide order no.-403-5222681-8152313 on 17th december 2015 for which I made a payment in single transaction for all the products.One of the product was a mobile phone i.e YU YUPHORIA on cyanogen (Buffffed Steel, 16GB) for Rs. 8499.00, whose expected delivery date was 23 december 2015-28 december 2015. I received the 7 products which also included the accessories of the above mentioned mobile phone- A tempered glass and a flip cover, before the arrival of the prime product. The expected delivery date of 28th december 2015 passed but I never received the mobile phone.On enquiring with the call centre representatives I was being told that the rating of the seller is poor and all the rubbish talks to put all the blame on me i.e the customer that it was my fault to order such a product.The representatives never allowed me to talk to their superiors and higher authorities just so as to know the reason of such a vague answer and response.They had put my call on hold for minutes and hours but never made me talk to the executives.
Later on I was told that seller is not willing to send the product and hence amount can be refunded back to me.I was furious over it and told them that I didn’t place an order for refund, so was want the product at any cost as I had promised my daughter to gift it on the new years eve.But yesterday i.e on 2nd January 2016 I was saddened to know that without any prior information or intimation, I was refunded back the money through the same mode which was being used for payment.
A wave of grief ran into me knowing that I was being cheated by the so called reputed company “Amazon”. I felt insulted and deceived. I called them up to know the reason of such a conduct. I told them that I am in need of the product and also that those accessories that had arrived before the arrival of the phone shall become useless and meaningless without the mobile phone.The vague and baseless explanations given by the call centre representatives made me go social and vocal about the issue on public platform.
Today its 3rd January 2016 and I am continuously making attempts to get those accessories returned and get my money refunded. On calling the call centre representatives I was being offered an amount of Rs. 200/- only for those accessories.However, the price of the accessories totals to Rs. 278 along with the shipping charges (Tempered Glass-140.00 & Flip Cover-138.00).
I was really not interested in getting the refund as I wanted the phone but now I see no point having my amount struck in there as I need to buy a new phone for my daughter as early as possible.
I am really wanting to show the real side of these online shopping sites as Amazon and likes so that other customers don’t get trapped in the web spread by them. I seek an apology and compensation/ indemnification for the financial & emotional loss that I suffered due to the order that I placed with amazon.in. Not just the refund of Rs.278 but also the opportunity cost of Rs. 200 along with it is demanded to cover the loss.
So, I request you to investigate and look into the matter as soon as possible.
pawan

January 8, 2016

HI,

I want to complain about the business malpractices of amazon india. On January 7th I placed an order no(#404-4742306-8665967) of OSter OTG with them, for which the payment was made via amazon gift card plus credit card which was charged for which I have the necessary proofs as well as the date of shipping was confirmed. Even call to customer care executive Anitha A confimed the order & told me about its confirmation. But today to my horror I was got a mail that order has been cancelled & told me that payment of CC was refunded. After talking to customer care again, I was told that payment was not done. How come payment was not done when the system is itself saying that payment refund is initiated. That means their systems are flawed & customer care people are irresponsible.

I had bought this item to give as a gift & today I m nowhere.

These guys are really fraudsters.

I have the all the necessary proofs mail, feedback mail, confirmation from amazon to confirm my evidence.
NEERAJ VERMA

January 20, 2016

AMAZON.in are started making harass there customer by not refunding there money

They are not refunding my money its been more then a month. every time they fool that they already initiative the refund but now its more than 35 days.

Please anyone can help me its Rs 16049 i am feeling very helpless as now even the customer care are disconnecting the calls with out listen my issue

order ID – #402-5191386-7257941
refunded on 13th Dec 2015
Santosh

February 1, 2016

Hi
My order number 402-5452577-1045133, I request someone takes notice of this issue and take action against Amazon company which is fooling consumers with the promise of 1 day delivery with additional charges.I placed the order for transcend player on 28th Jan 2016 and paid addtnl 100 rs for 1 day delivery for special occasion, now its 1st Feb and still they are not able to deliver even though the order is in the courier office of the destination city.I have chased they repeatedly and they are unable to provide me any help even after calling them 8 to 9 times from last 3 days.This is ridiculous and insane service given by such a big brand like Amazon.Never expected such a disgusting service and I request everyone to think 10 times before placing the order with Amazon as they so easily fool customers.They will ruin your special occasion and even they dont refund the additional amount you pay for 1 day delivery.
Kindly someone please look into this horrible disgusting company and take the needful action.
Ajay Kumar

March 8, 2016

Sir
I have a replacement order of HP laptop and the delivery date was 1-4 march 2016 but still I have not received .There is no satisfactory answer from costumer care. Everyday they are giving false promises.Now I have lost trust on Amazon India.
Please forward my massage to your senior authority. I need my order to be delivered as soon as possible or else I will case a file against Amazon in consumer forum.
Thank
Ajay Kumar patri
ubid ahmed

March 12, 2016

Amazon is the worst company I ever had shop in it….customer service is useless and same is with courier service they have ……no one is taking any responsibility ……please everyone don’t shop from this company …….
ranjeet

March 16, 2016

Dear sir,
See the detail and what are doing Amazon billing team work on this from last 45days.

As on 26.01.2016 my gift card balance is =1900
On 28.01.2016 add =3000
And top up =3000
Get gift card Dec offer = 200
Get refund of return item =155
Add 25.02.2016= 500
Add 26.02.2016 =500
And 03.03.2016=2000

Total from 26.01.2016 to 12.03.2016
Gift card in my account is =11100.

From 26.01.2016 to 12.03.2016 purchase item is following

SanDisk memory card 32 gb= 559
SanDisk memory card 8GB =170
Tempered glass Apple =228
Samsung galaxy on 5 cover and
Strontium memory card 16gb and
SanDisk memory card 8gb =627
Coolpad note payment =2792

Total purchase is =4376.

Where is my Left 6724 gift card balance.
Currently gift card balance show 000

Where is gone my gift card balance.
Amazon said we not received any payment.
and said we can not any help regarding it.
bharat

March 18, 2016

Amazon India — Feeling Helpless after placing an order at Amazon.in

I am an old and loyal customer to amazon and this is to inform you that Amazon services have been degraded severely in past few months.

First let me explain you the current case,
An order was placed by me on 4th of March 2016 for a “Moto G Turbo” with Order# 403-6339598-7006750. The order was supposed to be shipped by 10th of March 2016.

The product hasn’t been left from the seller till now and we we try to communicate with the customer care, the executives via call just put my calls on hold and leave it. I have been kept on hold for at least half an hour and this has happened more than 3 times with me. Those who don’t put me on hold say that wait for 24-48 hours, this has happened at least 4 times and still the product hasn’t moved from its original place. At the end when i demanded to talk with the floor manager, he talked to me in a demeaning tone and bluntly said nothing can be done for next 4 working days.
Arun Shekhawat

March 27, 2016

Mi India (xiaomi) — Cheated and gave false explanation of problem to avoid warranty service.Worst.. Service Support….Now get why such companies sell such phones at cheap rates….Cheated….Should Avoid all such online selling companies.

I Buy Redimi 2 Prime from Amazon , 5 month back., and suddenly while using whats up , phone discharge. Problem with device so send phone to service center (Jaipur) to check issue as phone was under warranty. But its Extremely disappoint by service center, as they keep phone for 8 days and they pull some water on mother broad and tell that there water gone inside phone and they cannot repair or replace it. It shown very cleary they are cheating customer by doing such false activities.

Cheated and gave false explanation of problem to avoid warranty service.Worst.. Service Support…now get why such companies sell such phones at cheap rates…cheated…should Avoid all such online selling companies
email : [email protected]
Krishna Mohan P V

March 28, 2016

purchased moto G Turbo mobile from amazon against order no:171-2227735-0037116, Rs.4,999.00, now they cancelled this order and refunding amount. They are saying its electronic mistake, so that cancelling the order. Kindly help on this
anil kumar

April 22, 2016

sir
I have purchased mobile on amazon on starting of nov.2016 karbonn titanium mach one not work my mobile pleased I requested for replace my mobile
anil kumar

April 22, 2016

sir
I have purchased mobile on amazon on starting of nov.2015
karbonn titanium mach one not work my mobile pleased I requested for replace my mobile
Chandrakant Vichare

May 8, 2016

dear team,

i have purchase san-disk memory card 16 GB product was 10 year replacement warranty from san-disk company. when i call san-disk for product replacement they ask for details i haven given product details but they said that ( sir your product is not genuine) so we cannot proceed with your complain. please contact the person from were you purchase it. the Amazon seller have send me a fake & non genuine san-disk memory card, when i call san-disk customer care and ask for replacement they told we have send your complain to seller they contact you and will replace the product. but from 4 day they didn’t call me or wont try contact me.
Then again i call Amazon customer care the same word they use for me ( sir we have send your complain to seller they contact you and will replace the product). i ask when they will call me and we have raise the complain sorry sir apart from this we cannot do anything.
So please guys dont buy product from Amazon they disspoined me
Mazhar Khan

May 15, 2016

Order# 402-2327889-0498718 – two items were order, now one item has delivered Sony HD-SL1 1TB External Slim Hard Disk (Black) and other items has still not delivered Sony 32GB UHS-I Class 10 microSDHC Memory Card (Upto 40MBPS)
priyansh dutt rai

July 13, 2016

Respected sir I have ordered for a bedsheet product from amazon.com website , which was paid by me on the time of ordering on date 13-06-2016, but till date not recieved by me and the website shows it delivered on saturday 18-06-2016 , after that i had an enquiry to the company and they provided assurance that it will be refunded but after one day they emailed me like this :Greetings from Amazon.in.

We can certainly understand your concerns about the A-to-z claim for order 403-9314457-5829919 being closed.

We have reviewed this claim and as per our records we have confirmed that shipment is delivered to the shipping address you have provided on 18-Jun-2016 with signature acceptance.

We advise you to check with your family members on the delivery of this order.

We understand that you may not agree with this decision, but this claim will remain closed.
alagappan.r

July 23, 2016

Team,

Totally i fed up in this 3 orders and also amazon service,

I have ordered one mobile on 14th June that order has canceled due to some technical issues,

again i have placed the ordered for same Samsung Galaxy J7 SM-J700F (Gold) on 17th, but till now (23/7/2016)i did’t received any update,(Till now that sealer is having stock) and that 1st order amount also i have not revived.

other than one more order i have placed for mobile cover,and i have received but fully damage condition,and your team have confirmed today 11 Hr’s to 14 Hr’s courier person will collect the damage product for replacement but he did’t collected,

i am sending daily mails also i am spending around 4 hrs for following this

so i need this three items, also total amount i need back is it possible to get from amazon,

because i have not received any solution for this form amazon also i have communicated around 32 mails i waited 10 days for this,so some one need to be tack care of customers but amazon is not tacking care of customers if you hear my all calls you know that.

and i need this Samsung Galaxy J7 SM-J700F (Gold)

alagappan.r
+91 92 49 444 66 9
Sandip

July 26, 2016

Recently, Amazon.in have been really really poor in service. Specially, the deals. The costomer Reps are worst of the world. They basically express concern every moment, and works nothing. they always make fake promise, play game on the query of status of orders. When it works, it is good, once worse, they dont help at all.
Roshan

August 6, 2016

Amazon is cheaters ….. i have ordered 3 products and all 3 products are undelivered… and no update since last 15-20 days …. Secondly when i called there customer service desk … call got connected to one lady when i escalated this to his senior .. Mr Jiten took that call … he was very rude on the call …

Companies like amazon works like this ….. then achhhe din kaise aayenge????

Very Bad Experience …. i will inform all my collegues not to buy anything from Amazon….
Raghavendra

August 27, 2016

Amazon announced my name as Winner of OnePlusThree Mobile and then on July 6th sent a link that the mobile was shipped to wrong address in Chennai and to rectify they have a Social Media team which would fix this issue since then till today have followed up by Email, Call and on Twitter however Amazon has always responded stating Some internal team in looking into it, working on it and Escalation Team will contact you and fix it. My efforts are all futile. If Amazon has announced in Public and sent email and confirmed as a Promotion or Advertising they should promptly and honestly give the declared Prize but looks like I am cheated now. I have all screen shots email conversations with me. Please help Amazon India deliver my promised One plus Three Winners mobile.
payel

August 29, 2016

I’m finally forced to resort to social media since no other way has worked. I received a faulty phone and complained about it for the same on 19th Aug 2016. Since that day, today is the 28th Aug no one has come to pickup the faulty phone. Also till now I was expecting a replacement now they have said on the 28th Aug that no replacement will be done, it will be a refund. And now i will have to re-order the phone again. For 10 days now i have been without a phone, and even after if pickup is done in some future time i will not get the new phone. It will take a few days to refund (from the time of pickup) and then i will have to go through the same process of buying a new phone and getting it delivered. That will be another 10 days. So for minimum 20 days i will without a phone. WHY ? WHY CAN’T AMAZON GIVE ME A NEW PHONE AND TAKE AWAY THE FAULTY PHONE AT THE SAME TIME ? WHY IS AMAZON HARASSING ME ?
DINESH KUMAR

September 3, 2016

SIR
I AM PURCHASE SO MANY ITEMS FROM AMAZON. BUT LAST TIME I WAS PURCHASED MOMY POKO PANTS XL 42 PCS DIAPERS FOR RS. 524.00. I FORGET THE ORDER NO. BUT MY COPLAINT IS THAT WHEN MY BABY USE THESE DIAPERS , SHE SUFFERS FROM LOTS OF RASHES. SO PLEASE NEXT TIME WHEN I PLACE THE ORDER OF SAME PRODUCTS, SENT ME BEST DIAPERS AS COMPARE TO LAST ONE.
Shrinivas Suryavanshi

September 6, 2016

On 04.08.2016 through AMAZON I have ordered Xifo 4G, 5′ inch mobile with 21Mpix Camera, 4GB RAM, 64 GB internal memory smart phone Black colour. But on 10.08.2016 I have received XYTEL mobile with inferior quality product, very next day I have complained to AMAZON they given me bogus address of Seller.
When with address I have approached Indian postal department and DTDC courier and First flight Courier none ready to receive the product due to bogus address. Same thing I have conveyed to Amazon but till date they have not solved problem.
Shrinivas Suryavanshi
Movement inspector to DRM
307/4, Railway Division Complex ,
Airport Road, Nanded-431605
Email:(1) [email protected]
(2) [email protected]
(3) Mobile:9423472737
Divakaran Pillai

September 27, 2016

I am also a worried customer.
I ordered some watches through deal of the day for gifting to others and received only dead watches. None of them were working.
I just ignored to send them back thinking it is time wasting.
Recently my wife order a watch throgh deal of the day ad she also faced the same fate.
My sincere advise is that donot buy anything through deals as amazon,s deal of the day is removing/ selling scraps.
Nandini

October 4, 2016

Before sale the price of products r different and during sale the price is increased was surprised a difference of 5000
Akansha

October 12, 2016

Amazon have become the most cheated ecomers in india.
I have orderd lenovo phone from amazon, got it delivered, but didnt liked the look and feel of it, when i contacted amazon that i want to return my product, they said, this is not possible coz of there some new rule.
I dnt get, if we are ordering some thing online, we definelty have the option of returning it back, if we do not like it.
That clearly means we should only buy clothing from amazon not the electronics.
Guys pls be aware to buy electronics from amazon as they will refuse to return it.
NO AMAZON FOR ELECTRONICS EVER.
SAM

October 21, 2016

Order No. 402-9866832-1086739 (Proof of Order Picked, but refund not recieved)

THERE WERE 6 PRODUCTS THAT WERE PICKED AND I HAVE RECEIVED REFUND FOR 5 PRODUCTS.

I HAVE BEEN WRITING AND CALLING SINCE 10TH OF OCTOBER, THEN 12TH OF OCTOBER, 17TH OF OCTOBER, 20TH OF OCTOBER TELLING YOU THAT I HAVE RECEIVED THE WRONG PRODUCT.

I WAS SENT A WRONG PRODUCT. ON 10TH OF OCTOBER, I WAS TOLD THAT THE WRONG PRODUCT WILL BE PICKED AND THE RIGHT PRODUCT WILL BE SENT TO ME!!!!!!!

I HAVE WRITTEN E-MAILS AND I HAVE HAD CHATS EXPLAINING THE ISSUE AGAIN AND AGAIN. AND ONE ONE IS EVEN READING

SOMEONE EITHER IN YOUR COMPANY OR YOUR COURIER PARTNERS HAS TAKEN MY RETURN, AND HAVE CONVENIENTLY NOT UPDATED IT. THIS IS UNETHICAL AND UNPROFESSIONAL. KEEPING SOMEONES MONEY LIKE THIS AND PRODUCT LIKE THIS THEFT.

EVEN IN THIS E-MAIL, ATTACHED THE THE PROOF OF THE PRODUCT SENT. IT HAS SIX PRODUCTS, AND THE COURIER GUY CHECKED THESE PRODUCTS.

ALSO REFER TO THE CHAT THAT I HAD YESTERDAY WITH Haripriya R.V. WHERE I HAD WRITTEN ABOUT THE ISSUE AND THE CHAT WAS DISCONNECTED AND THE PERSON SAID I CANT HELP YOU.

IF YOU HAVE TAKEN MY MONEY, AND TAKEN THE PRODUCT!!!! U R RESPONSIBLE!!!!!!

THE PRODUCT WAS PICKED, BUT I HAVE NEITHER RECEIVED THE REFUND NOR I HAVE RECEIVED THE RIGHT PRODUCT.

THIS IS THE DIWALI MONTH, AND NO-ONE SEEMS TO CARE.

MY MONEY IS STUCK, AND AND THIS I THINK MY N’TH MAIL.

CAN SOMEONE PLEASE INTERVENE!!!!!!!! AND HELP IN RESOLVING THIS!!!!
SAM

October 22, 2016

My. Order No. 402-9866832-1086739 was PICKED on 17th of October.

As per the receipt, there were 6 items that were picked on that day, and i have received refund of only 5 items.

No one till date has answered my questions:
who picked my Saree – S&N Drape by Shantanu and Nikhil Saree with Readymade Blouse (SNAMZSAREESL08_Coral_38) My. Order No. 402-9866832-1086739
Where is it currently
When there were 6 items were picked, why i have refund for only 5
Why was it not updated on the system
AAD Ent

March 16, 2017

I want to highlight certain things.
I am a seller in amazon. And my brand registry has been approved and also I have applied for TM some days ago.

Here I am spending time to list my products, spend some money to advertise them, spend some money to boost my sale.

But when the product become popular some fake sellers are coming and selling my brand without my authorization.

While asking the seller support team, they are telling we cant prevent them as you dont have TM certificate with you. As everyone know tm certificate would take much time to reach, in that time any seller can sell your product.

That is insane. ridiculous that you are supporting bad practice in amazon India.

I am spreading this news so that every buyer comes to amazon can have a better understanding what is going on in amazon India. so he can be wise enough to choose products.
Saqib alam

May 29, 2017

Ordered a tv on may 15th , made online payments…tv got delivered in 5 days…remote was missing…so they took back the whole tv set…then they reordered anothet tv…which was supposed to be delivered in another 7 days…and today I was supposed to get the delivery finally…but they informed that the tv is undeliverable….and on calling customer support..they told that now they will initiate a refund……so its been about 15 days…too long to wait for a tv…nd I dint get any refund confirmation….I feel cheated nd frustrated…are these guys thugs….really disgusting for a company with such a big name..
Saqib alam

May 29, 2017

Amazon .in
Your Amazon.in order #408-0943259-7791532
Ashish

August 3, 2017

I have orderd a micromax bharat 4G phone of 3500. He asked that the phone deliverd in 3-4 august. But the phone is not Comw yet.And he doesn’t give my 3500 Rs back. Please help me
Ashish

August 3, 2017

My order no is 402-5532976-3800309.Help me.
ajaz kha

September 1, 2017

amzon fake and chor website plz dont buy any product from amzon they cheated people. 7 days return and refund policey aloso fales.not trusted. plz plz dont buy any product from amzon. they dont gave refunds.
Anonymous

September 10, 2017

MY STUFF HAS NOT BEEN DELEIVERED TILL NOW. THE GIVEN DATE WAS 08/09/2017 BUT NOT HAS BEEN GIVEN PLZ LOOK INTO THE MATTER
chitra pandey

September 16, 2017

my exp. till date with amazon is very bad. i never get the right size which i choose. n always get the delivery in morning but till 4 pm it not updated in your system that product has been delivered. and when i call to replace the item to customer care from your side it is like product is not being delivered. system is also very slow. whenever i call you it takes at least 1 hr to solve the issue please improve your service as well as system
Rahul Kumar

September 25, 2017

Amazon customer care helpline No. 7982261439 /08126636953

Its been pathetic to hear the strategy about paytm derived from all bank. Let me give some things any app or bank has to maintain w. R. To customers

1. Maintanance of working toll free number
2. Reasonable responsive nature of bank/app
3. Technical solution within no time

I don’t think Amazon is not such a bank like local ones who don’t care about their customers. They (any Bank) advertise them self as nationalized one. But have to people maintaining the so stated things. I made transactions into Amazon
Rajan Kumar [email protected]

October 11, 2017

RAJAN KUMAR
Amazon customer care helpline No. +91_72 50 72 30 24…..07250723024

Its been pathetic to hear the strategy about paytm derived from all bank. Let me give some things any app or bank h
Rajan Kumar [email protected]

October 11, 2017

RAJAN KUMAR
Amazon customer care helpline No. +91_7250723024 \0 72 50 72 30 24

Its been pathetic to hear the strategy about paytm derived from all bank. Let me give some things any app or bank has to maintain w. R. To customers

1. Maintanance of working toll free number
2. Reasonable responsive nature of bank/app
3. Technical solution within no time

I don’t think Amazon is not such a bank like local ones who don’t care about their customers. They (any Bank) advertise them self as nationalized one. But have to people maintaining the so stated things. I made transactions into Amazon
Bhausaheb Nathe

October 13, 2017

***Please help me I found very pathetic experience with amazon.**
I call, amazon call center approx. 50 times every time different person is receiving my call & said me to wait for 24-48 hours I am waiting from last 15 days but no one is able to solve my problem.

1….I have order this item “ORDER # 406-6930313-4491556” the product was damaged so I send return request & my product was picked by Blue Dart. but still I dont get any refund or replacement.

2….I Have order this item ORDER # 406-4573168-1411512 I want to return this I send return request But I don’t no how my return Request got cancel on every next day I call amazon customer service they told me that it’s technical issue. We will register your return request It happen before 15 days but still no one come to pick the product.
Ramesh

November 2, 2017

Order ID: 405-4096952-8416310

I am order more than 20+ product daily for my business purpose..

the amazon Madurai courier team send products daily for past 1 months..

but for last 1 week… amazon Madurai courier team cancel all of my courier and send back to amazon..

it leads to order via other Flatform like Flipkart.com

and i asked reason for cancel in madurai amazon courier team, while i am contacting madurai amazon courier they told i am ordering product for my business that’s why they cancel all of my products and send back to seller..also i sent return for few times.. due to return they told that send back all of order to amazon..

amazon madurai courier cheat amazon..and update wrong statement and send courier back

and also update status like undeliverable address.

but i have create another amazon account and order using my wife name in same address and also order same products in my account..

Madurai Amazon courier team cancel only my products and send back to Seller..

But they didn’t cancel my wife products..

look like amazon madurai courier team is not good..and that manager update wrong status..

and amazon will allow to order products for business..

but courier team cancel my products…

nearly

120+ products cancel by Madurai Amazon courier team and send back to seller.

please take serious action to madurai amazon courier team, and don’t allow that in future..

if you allow means,

it leads to order products to some other website like flipkart.com snapdeal.com

because madurai amazon courier is not good..
Rizwana Ansari

December 1, 2017

Ek month pehle to product wapas kiye the self courier se 30/10 2017 ko kaha gaya tha k self courier k charges bhi diye jayenge pr yahan to dono products k bhi nhi diye ab to costumer care par baat bhi nhi krte sirf jhute h ye log dustro k paise khane wale mere dono product 1400,&620 h or courier charges 250 mujhe kuch wapas nhi mila bs ye mera pehla or akhree order tha amazon pr bhut hi wahiyat log h jo na jane kitno ka paisa kha rahe h.
Rizwana Ansari

December 1, 2017

Plz help me back my refund sir
vinod kumar

December 22, 2017

Hi
My order number 408-6305987-4584361, I request someone takes notice of this issue and take action against Amazon company which is fooling consumers with the promise of 1 day delivery with additional charges.I placed the order for transcend player on 20th Dec 2017 and paid addtnl 100 rs for 1 day delivery for special occasion, now its 22nd of dec 2017, and still they are not able to deliver even though the order is in the courier office of the destination city.I have chased they repeatedly and they are unable to provide me any help even after calling, This is ridiculous and insane service given by such a big brand like Amazon.Never expected such a disgusting service and I request everyone to think, before placing the order with Amazon as they so easily fool customers.They will ruin your special occasion and even they dont refund the additional amount you pay for 1 day delivery.
Kindly someone please look into this horrible disgusting company and take the needful action.
Wasim

April 5, 2018

Amazon is not responsible company
Because my order are showing delivered but not i received things
Anonymous

April 12, 2018

amazon is big time fail.
Satyaban

May 12, 2018

Amazon is a irresponsible organisation, I ordered for a trimmer through amazon, it was supposed to be delivered through third party, which was never delivered, the vendor claims delivered, does not show any proof, amazon does not takes responsibility and repeats the same things instead of refund. My order I’d was Re: Your Amazon.in A-to-z Guarantee Claim Order No- 404-3502375-2110723. Please ensure that you never by any product on amazon which is not delivered by amazon , I.e., third party directly delivering . Take necessary action and delivery my product as soon as possible.
Order No- 404-3502375-2110723
Order Date- 14 April 2018
Delivery Date- 4 May 2018

Satyaban Nayak
Mob: 9124024354, 8917651821
Bhat humaira

May 20, 2018

I placed order on amazon but my order was cancelled. But amazon didn’t refund yet.
Siddharth Sethia

May 31, 2018

Ordered a Product>Got A Defective Prod>Returned via Seller Self pickup>seller claimed different Item>cc asked to raise atoz claim>provided footage along with details in ATOZ claim>claim denied without reason>requested return of product seller claimed to have recd>seller now claims DISPOSED of product> now m left with the monetary loss& No Product > when can i expect a REFUND of the same

ORDER #
406-4742954-9208314
Lakshmy Ramesh

June 9, 2018

order# :171-7318474-8711556
ordered on 22nd may 2018
Item should have delivered by june 1.Bt item havent delivered yet and when i contacted the seller they are not giving any positive response.

Hope this problem will fix soon.
nikhil saxena

June 14, 2018

sir mera account unhold karba do
account team ne fax karne ko kaha tha address verification karne ke liye toh hamne fax kar diya hai aur abhi tak account unhold nahi huya hai
account number -7068650650
account [email protected]
account name – nikhil saxena
Balakrishna

June 15, 2018

Sir
I have placed order for hot glue gun
Awb no 915414328
Courier boy saYs we are not come ur location so cancel ur order through payment remark
That product delivery chargestimate 65 rs
So pls give me my product
We are nearly spend 5000rs on amazon all products will come but these products is not come
Courier boy number 04033463643
We are calling but not contacted so pls give my product
My phone number 9705260568
Surendra Singh

June 20, 2018

Dear team,
Amazon have become the most cheated ecomers in india.
I have 1 june orderd 5 mode Flash light from amazon 699 only, got it deliveredin 6 june , but didnt get receive to related assoseries like battery and charger i havr open your box in front of your delivery boy i have replace my order in same day and same time and after that receive same products in 9 June but i have return my product amazon that i want to return my product in 13 june, they said, your ammout will be refunded in 3 to 4 day’s but my amount nit be refunded yet i had call to many times to amazone Costumer care thay are saying your amounts will be refund in twomorro i feel it and i can’t believe amazon is big froud of company i don’t never any order in amazone.
Guys pls be aware to you do not any order to amazon company its totally froud and not responsible company and miss behave staff

I will telling you to you have to not refund my amount in twomorro i will complain you and your company

Regards
Surendra Singh
7014207996
Sajid uddin

July 9, 2018

Hello,
The very first thing I would like to know is that since when amazon has
started selling the used and tempered product in name of sale and exiting
price. I had this doubt in mind that how the e-commerce site manage to give
such exciting price, Unfortunately I came to know when my IPhone 6
408-6130044-8397961 purchased from Amazon.in in august sale got switched
off all of a sudden within 7 months of purchase.

At first I thought that it is a electronic device and this can happen so to
claim the warranty I visited the nearest Apple service center 250kms from
my place. And to my surprise I came to know from the service center that
the phone was tempered and parts are not genuine. I literary fought with
them stating this can’t be and in response they provided me a written
document.

Now the real harassment begins when I contact the so called “earths most
customer centric” company’s customer support every single time I call I
get a next date for update and it is not less than 7days or 5days and if I
get angry the associate gets more angry however as my amount of
Rs.23,999.00 is stuck so I have bear it and have to hold my nerve every
time I am scolded, because now I am at your mercy as the Iphone officials
has clearly mentioned that as the device is tempered we won’t provide any
service not even paid services.
Now its been nearly one and a half month from my first call to amazon on
3rd April, that I am contacting Customer service and I have not come across
any representative that even tried to help the only thing I received is
dates. I assume that even the cases in the court might not receive these
many dates.

I don’t how much of help it will prove in reaching out to the escalation
team.

It is enough now, I really don’t care what your procedure is what your
policies are to harass the customer to this extent because being polite and
being within the limits does not seem to help me it is just encouraging you
people to harass me more.

I am going to put the copy of the letter provided by the Apple service
center on every known social media platform to let the people know that
Amazon not only sells used products but also stands by it and does not care
for their customers money, time and feelings.

It is a humble request that kindly help me with the proper and appropriate
resolution give me a replacement or give me my mony back and please It is
genuine request don’t give me dates.
Suresh

August 5, 2018

My name Suresh I purchase a earphone from amazon and when Amazon delivery boy delivered my earphone then I use my debit card and payment will be two bar 599 and 599 but amzon not refund my one time balance my mob. number 8104265063 date 28july 2018 order date 24july 2018
Divya banna

October 29, 2018

It is cheating and taking money from people in the name of jobs.useless company.
Jitendra singh chauhan

November 23, 2018

Order No :Order # 407-7433664-8873923.
Its very bad Experience. I am very disappointed. I didn’t get my order even after 7 days in between i call manytime to coustomeracre he does not resolve my issue only said wait sir and now i got the reply that you refused to take the order. But no one had come to me with order.
And why should i refuse, i have done advance payment.
I get my payment only .
I think its my first and last order with Amazon.
Shubhi Usrethe

March 28, 2020

I have ordered a t-shirt and a fraud person call me and said you will get refund on call. he ask me to share the OTP number and deduct my money of Rs10000. I have registered a complaint in greivance portal. If it is possible so kindly revert me back.

complaint against AMAZON online shopping

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84 responses to “complaint against AMAZON online shopping”

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