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Wrong Deductions

Jul 4, 2014

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Today I Have recarged My Mobile no 9319096138 With 330 Rs. After this on 4:57 PM I Also recharged the Internet Recharge with self code (*800*201#).
I got message from Idea that Your 2g unlimited recharge has been activated @ 5:00 Pm . That time The balance of my Mobile was 123 Rs . After that There is continue deduction from my Main Balance When I am Using the Internet .
I had called so many times to your Customer Service officer( Mr. Swapnil ) But till Time no proper answer was given by them .They do not want to put my complaint in system .

Please look in to the matter and refund my Rs .

Awaiting for Your reply on the same

Comments

2 responses to “Wrong Deductions”

Idea Cellular

July 4, 2014

Dear Customer,

We regret the inconvenience caused to you. We wish to affirm that your concern has been acknowledged and complaint for wrong charging has been initiated by us under reference number 1-46033387393 and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Idea Cellular

July 28, 2014

Dear Customer,

Your complaint for wrong charging has been resolved and we would like to confirm that the charges applied to you are correct as per the GPRS usage done from your end. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Wrong Deductions

Comments

2 responses to “Wrong Deductions”

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