Hi,
I received the phone with www.ebay.in order ID 141303624379 of iBerry Auxus Nuclea N2 on 14/06/2014 and i filed a claim with www.ebay.in no 535330 for the fault. But they closed the claim stating that i have to fix the problem in warranty myself and the claim is not eligible. Please help me get a full refund of my hard earned money as i reported the fault within 3 days of receiving the phone.
Thanks
Gaurav Vyas
Dear Gaurawvyas, We have taken a note of your details and will get back to you with a resolution at the earliest.
Dear Gaurawvyas, Thank you for sharing your concern with us.
We regret to inform you that your eBay guarantee claim has been closed completely as per the procedure by the claim adjuster because the item you had purchased is under manufacturer warranty. We at eBay provide 30 days of purchase protection i.e. eBay Guarantee*. But as per eBay policies products with Manufacturer warranty are excluded from eBay Guarantee* coverage as you can visit nearest Authorized service center of the Brand and get the issue resolved.
However, if the item that you received was dead on arrival or fake you may provide a DOA / Declaration letter from the authorized service center to [email protected] within 48 hrs stating the same. If you fail to provide the requested document within the stipulated time we would have to go ahead and close this case from our end.
Leave a Reply