Dear Team,
I have purchased a Hi-Cool Smart i (Residential Cooler) on 5th April 2014. My first complain logged on 7th April with Complain no. ND-FM-6D14001 for the issue water pump was not working. Within 1 month the same problem again found for water pump motor and PCB is not working. So, I again logged a complaint (ND-AQ-27E14005/ND-KS-23E14008/ND-AQ25E14012) and also mailed to Mr. Sanju Srivastava having M.No- 7428961523 and Email id [email protected], and regularly called him to share the status but no any prompt support found. I never expect service like this form symphony.
Symphony -Not responding to complaints or service requests
Comments
2 responses to “Symphony -Not responding to complaints or service requests”
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Dear Mr Ritesh,
Your complaint has already been forwarded to symphony authorized service center & under resolution. We appreciate your patience & cooperation.
We will take all necessary steps to resolve your service request at the earliest.
Assuring you our best attention always.
Symphony Customer Care
http://www.symphonylimited.com -
Dear Mr Riteshraj75,
As per our records your complaint has been resolved successfully. We hope that your cooler is working properly. In case of any future service requirements for Symphony coolers, you can register an online request on http://www.symphonylimited.com/service or place a call on 07930130111.
Assuring you our best attention always.
Symphony Customer Care
http://www.symphonylimited.com
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