purplle.com did not refund money in my account after almost 3 months

I bought some products from purplle.com on 25th February,2014 through credit card. I got a mail from their customer section that my bought products are partially delivered on 1st May. I got that product after 5 or 6 days. Then I waited for remaining products. On 24th May, I got a mail from their customer care having body
“We have cancelled VLCC Pearl Facial Kit (Buy 1 get 1 Free),VLCC Anti Tan
Single Facial Kit (Buy 1 get 1 Free),From your order as per your request &
refund procedure also has been initiated, following are the details:-

Amount: Rs 430.00
Transaction ID:59916898

The refunded amount will reflect in your account within 7 working days.”

Till today, 16th June,2014 I did not get my refund reflected back on Purplle account!!


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