fraud done by ebay

i ordered a watch on ebay. while booking expected date of delivery was coming as 03june, however after booking the order it changed to 11th june. i had to try hard to contact ebay team as there is a long wait of 1 hr on their toll free number, same is on chat. my order reached blue dart office on 4th june. i ordered it to gift someone special. as i had to have that watch on 4th june so i visisted blue dart office scetor 11 panchkula on 4th june to collect my order. i opened the order at blue dart office and i found the fossil watch box empty. i called up ebacy and thay said the will investigate it and they will refund me amount. after two days i received a call from ebay stating that they are working on this. after that i never received any call from ebay. yesterday, i contacted ebay through chat after wait of 1 hour, their representattive told me that they would get back to us within 48 hours and she ended my chat abruptly without giving me resolution. i e-mailed ebay and there is no response till now.
it is harrasment for me as i oredered the watch by checking date of delivery. however my order was not delivered to me. i had to gift it to some. it wassuch an embararrasment for me. moreover i paid through credit card emi. my statement will be generated after few days and i’m charged intereret on that. so i will have to pay that as well