Neither Safe Custody Nor Disconnection

In April I called 121 to disconnect my phone&Broadband Connection but customer care requested me to go for safe Custody for 3 months free of charge. But I am shocked to see the next month’s bill generated for me. They told me that I did not activate safe custody, but the truth is that nobody told me to do so. How is it possible that my phone was neither in safe Custody nor disconnected? 0751-4043062, Alok Benjamin


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