complaint for fraud/misrepresentation/negligence of work

http://www.indiangiftguru.com/- A FRAUD ONLINE PORTAL FOR OVERSEAS DELIVERY. THEY CHARGE MONEY IN ADVANCE AND DO NOT DELIVER AND INFORM THE CUSTOMER AFTER DELIVERY TIME SAYING SORRY. I REQUEST YOU TO STOP THIS ONLINE PORTAL AND PREVENT CONSUMERS FROM BEING FOOLED. REPRESENTATIVES DONT ANSWER CALLS AND HAVE ALL POSSIBLE WAYS OF FOOLING CUSTOMERS