i have purchase my phone last year on 15th of march 2013. And i have submitted my phone on 5th of march. My phone problem was that when i open hindi news default phone application dainik jagran which was installed by phone itself the hindi text message are incomplete means cutting of message and this issue is happening in wat’s app and other hindi website. And other problem is that when i switch on my phone camera and after that when i exit back my camera a sound occurs which is not a default sound of phone camera. i have submitted my phone at ‘immortal service’ which is authorised service center in laxmi nagar delhi. But after keeping my phone for more than 20 days they are telling me that this problem cannot be solved neither by there service center nor by the company because this problem is occured in firmware software updation which was provided by the sony company itself.And service center is telling me that this problem is occuring in all sony xperia j handset,and cannot resolve my phone problem.i have talk to sony customer care also but they are not showing so much interest regarding my complain and they only tell me send an email to head office. I had send an email yesterday but i haven’t got any reply. I have purchase such a costly phone to use all good application but if this mobile is unable to do that then i don’t need such type of phone. i want my money back or a definite replacement of this handset because i don’t want a faulty handset. My phone is still submitted in service center job sheet number (w114030701223).so kindly help me regarding my phone. my phone number is 08285693189 or you can email me at [email protected] for further contact.
thank you
Rishabh raj
Leave a Reply