Dear Sir,
This is to bring to your kind notice that I have literally been harassed financially and mentally by the Dell management. This type of service quality is not expected from the world renowned Dell.
This is Sumit Kharche and I have purchased Dell Inspiron 15z on 07/05/2013
SERVICE TAG : 7YZQXX1
I would like to beautifully articulate the harassment:
I had reported xyz problem on xyz date.
1. After that, laptop mother board was replaced three times.
2. Technician gave me the information that laptop is bound to be replaced if there has been more than three replacements.
3. Due to all this replacement thing, my Laptop has been subjected to many wear and tear. My laptop is looking as bad as second handed laptop.
4. In addition, there was a problem of windows activation after the replacement of motherboard. For which technician formatted the Laptop which led to important data loss. Who is responsible, eh?
Finally technician agreed to replace the model. But after enquiry, he told me that production of my laptop has been ceased.
Hence they are not in a position to replace my laptop. Instead they gave me an option of full refund.
So I ask dell management that do you really think that customers are fool and they would take your full refund happily. Does dell management know about time value of money or do I need to give them a crash course on it ?
When I informed this to your technician, he agreed on giving me equivalent model in terms of configuration. But again he suggested some god-knows-lower-config model. Do dell management really think customers are stupid ?
I request dell management to look into my case and do either of three:
1. Start the production of my laptop model. I don’t know how you do it. It is your problem. Why should I suffer ? I want my model of laptop to be replaced
2. OR Give me my money back with 15% interest. I deserve this 15% interest rate as I have been harassed so many times by so many of your employees.
3. OR Give me an upgraded version of my series. I don’t care how much it cost. It is your fault. Either party has to bear a loss. Why should customer bear a loss even though dell management is at fault.
I am posting this on Facebook to let the world know about dell service quality. People should think twice/thrice before even thinking of buying a laptop from Dell.
Looking forward for some sensible response from Dell Management
Poor Customer,
Sumit Kharche
9833726764
[email protected]
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