Worst Service & Worst Communication by Vodafone

Hi Admin,

I am a working professional from Madhapur. I used vodafone postpaid services for almost 2 years. Recentlly (3 months back) they sent me an sms to submit the documents and I went to their vodafone store and submitted the documents. at that time, I asked them to transfer the connections to other name as my cousin using the CUG and i am no more with the company. I asked my cousin to transfer the connection and he went to the store and submitted the required documents mentioned by the executives. they disconnected the numbers even after we submitted the documents and after 40-45 days, they simply said that we cannot process the request and is not possible to activate the sim. We then told them to disconnect the numbers and close the accounts. As we already have 200 rupees as security deposit in the account and the plan was 149 rupees, We told them to settle the payments and close the services. We even mentioned that to adjust the bill amount with the security deposit and close the account and they told that they’ll do the same.

Few days back I got an email from them asking to pay 1001 rupees as a pending amount. Even though we have not used their services and asked them to close the accounts before 45 days. How come we should pay the bill.

This clearly explains how their customer service is and how they want to collect more and more money from it’s customers.

I want to go ahead legally to sue their services and mis communications. Anybody suggest me the best option to sue them and their service.

Thanks,
Raghu Ram