Not returning money of wrong product delivery

Hello,
I have bought a roop-amrit product from onlineteleshop.com, order no.8289 on 30.11.2013. But they have delivered me some other product. And when I request them to exchange the wrong product, they had misbehaving, ignoring my calls. And after so many attempts on 20.12.2013 they said they will return money within 15 working days and gave me a complaint no.4743.After completion of these 15days I again call them, but they are not receiving my call.
Please help me to get my money and please take action for their abusive words.
http://onlineteleshop.net/index.php?route=common/home
Thanks and regards,
Juhi


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