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COMPLAINT AGAINST VIDEOCON INDUSTRIES

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I PURCHASED VIDEOCON REFRIGERATOR MODEL NUMBER VCP 274 1 BH ON 20.7.2011 FROM SHREE RAM ELECTRONNICS SAHIBABAD, GHAZIABAD, UTTAR PRADESH AT COST OF RS 14000/ AGAINST BILL NO 1581. THE REFRIGERATOR STOPPED COOLING, VIDEOCON ENGINNEERED VISITED US AND INFOMED THAT GAS HAS BEEN CHOKED IN THE REFRIGERATOR AND NEED TO BE REFILLED. WE PAID HIM RS 1400/ ON 23.8.2013 AND GAS WAS REFILLED, WHILE IN PROCESS OF REFILLING AND INSPECTING THE FRIDGE THE SERVICE ENGINEER BROKE THE THERMOKOL INSIDE THE DEEP FREEZER, TOOK HIS MONEY WITH COMMITMENT THAT THERMOKOL WILL BE REPLACED AS IS NOT AVAILABLE AT THE MOMENT WITH THEM. NO ONE CAME BACK ON THE SAME TILL 1.1.2014.

THE SAME PROBLEM(NON COOLING) CAME AGAIN ON 3/1/2013 AND WE LOGDED THE SAME AT CUSTOMER CARE. AGAIN THEY RE FILLED THE GAS AND CHARGED RS. 800/ FROM US WITHOUT REPLACING OLD ISSUE(THERMOKOL).

NOW AGAIN THE SAME PROBLEM NON COOLING IS REPORTED TO VIDEOCON CUSTOMER CARE ON 27/1/2013. AGAIN THEIR ENGINEER VISITED US AND SAME ADVISE OF GAS REFILLING IS BEING GIVEN TO US. WE WERE ASSURED THAT GAS WILL BE REFILLED BY 30TH DEC BUT NO ONE CAME AGAIN. WE ARE REPEATED CALLING VIDEOCON CUSTOMER CARE NUMBER 011 39404040 LASTLY ON 1/1/2014 AT 9.26 PM BUT DID NOT GET ANY SATISFACTORY ANSWER FROM THEM.

IT SEEMS THAT THERE IS NO PROPER DIAGNOSIS OF PROBLEM AND COMPANY IS TRYING TO RUN THRU THE WARRANTY PERIOD ON THE REFRIGERATOR. WE HAVE BEEN HARRASED BY NOT UTILIZING THE PRODUCTS FOR WHICH WE PAID RS 14000/ AND LATER ON WERE CHARGED 1400 AND RS 800 ON THE NAME OF REFILLING AND SERVICE CHARGES.

THANKS AND REGARDS

VIKAS BAJAJ
2/108/302 SECTOR 2 RAJENDER NAGAR
SAHIBABD
GHAZIABAD
UP
Mobile: 9999342452

PLACE SAHIBABAD
DATED 1/1/2014

Comments

One response to “COMPLAINT AGAINST VIDEOCON INDUSTRIES”

  1. KARAM RAJ Avatar
    KARAM RAJ

    Sir,
    I have purchased one number Videocon LED TV (Smart Full HD) – Model No. VKV40FH18xAH from M/s. EP Electronic Paradise Pvt. Ltd., Laxmi Nagar, Delhi-110092 vide invoice no. VM/R-2736/2016-17 on dated 08/10/2016 for an amount of Rs.32,200/- which was finance from Baja Finance with 05 years warantee.

    After its installation the above said LED TV was not working since January, 2018. In this regard, I have contacted the Mr. Sudhakar Jha the representative/sales man of EP Electronics, Laxmi Nagar Delhi. He logged a complaint in Videocon service centre vide complaint no.DEL2501180117 and on dated 25/01/2018 engineer of Videocon visited my home and checked the LED TV and said the Panel of LED TV set is faulty and need replacement and charge visiting fee Rs.944/- vide receipt no.755 dated 25/01/2018. I contact the engineer on his mobile which he gave during first visit Mr. Santosh (8802517302). and after 15 days he came to my home and uninstall LED TV and bring back to company for necessary repairing. After 4-5 days he visited my home with TV and install the same in running condition. But sorry to inform you the said LED TV was again malfunctioning its repairing after two days. Again I contacted the representative of EP Electronics: Mr. Sudhakar Jha for its malfunctioning he again lodged the complaint with Videocon vide complaint no.DEL1903180406. In reply to my secound complaint with Videocon Engineer told me the part is not available so as and when it is available it will be fitted in your LED TV.

    I again and again contacted with the Videocon Engineer and complaint centre on telephone but all in vain. They replied the same as and when part is available it will be fitted.

    In the month of April 2018, Mr. Sanjiv and Mr. Sudhir and Santosh (Engineer) the repair centre of Videocon replied that if your LED TV will not repaired company will provide you new LED TV or refund your money.

    In this regard, it is inform you that after follow up of 05 months nothing has been done so far.

    It is requested to kindly look into the matter and arrange to provide me the new LED TV (Samart / Full HD) or refund my money as quickly as possible otherwise I will be compelled to move in consumer redressal Forum for your poor services and poor product and poor promises of yours.
    The said complaint is lodged to [email protected],
    [email protected] on date: Tue, Jun 5, 2018 at 6:24 PM
    But, no response has received by the undersigned and nothing has been done so far.
    KARAM RAJ
    A-421, New Ashok Nagar, Delhi-110096
    9717699100 / 9899109858

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