Hello,
We were group of 100 members travelling from Goa to Pune via train and selected TravelKhana to provide us fresh quality dinner at Belgaum railway station (expected train arrival @ 1930 hrs). Although, there were multiple other options available to us but we selected TravelKhana only because of its brand and hoping for fresh and best quality food in train. The requested advance payment was also paid to them almost 15 days earlier.
During our journey we called the TravelKhana vendor an hour before to provide them an update on the train location and to check if our order (Ref # 39035) is ready. Always got positive response & also, received SMSs for the same.
Surprisingly, even after the train halted at Belgaum railway station for 30 more mins for some other express train to pass, the vendor was unable to reach the railway station to deliver our order. We called the vendor multiple times to get an update but the response always was “it’s on the way…” Finally, the train left Belgaum railway station and the TravelKhana vendor could not make it on time.
The TravelKhana vendor apologized for not reaching the Belgaum railway station on time and requested us to deliver our order at next railway station. The next railway station was Ghatprabha (expected train arrival @ 2110 hrs). Only after getting his 100% assurance that the food will be delivered at next station, we all agreed to delay our dinner plans.
Again, at Ghatprabha railway station the vendor was unable to reach the station on time to deliver our order. This is extremely frustrating. To add more to the frustration, the train pantry was also closed @ 2100 hrs. TravelKhana had made our day so bad that everyone have to go to bed without having food on that evening.
This was not expected from a brand like TravelKhana. From this experience we all have decided not to deal with TravelKhana in future since they are not trust worthy and do not understand their responsibility for doing an online business and are absolutely careless.
Can any action be taken on such careless attitude ?
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