Dear Sir,
The e-mail chain below is self-explanatory.
It’s a case wherein a driver affiliated to Fast Track has cheated me.
I do understand that some drivers can be crooks by nature and it is very difficult to control all of them. But what surprises me is Fast Track’s approach to customer problems…they just don’t care.
In my case, till date I have sent them 15 SMS’ and 12 e-mails detailing the matter. They are yet to respond.
They have got a so called complaint mechanism…a number +91 98410 36666 and an e-mail ID [email protected], wherein one can lodge complaints. But all these are of no use.
There are generally two things which Fast Track generally does on a complaint:
1) They will not respond; OR
2) They will tell the customer that the driver’s ID has been blocked…this is a very easy ‘escape route’ for Fast Track.
Would request Consumer Complaints to help.
Regards,
Vijay Shekhar
M: +91 97890 52198
———- Forwarded message ———-
From: Vijay Shekhar
Date: Wed, Oct 30, 2013 at 9:22 AM
Subject: Urgent: Fraudulent Driver
To: [email protected]
Cc: [email protected]
This is the third time I am sending this on e-mail. Please refer to my e-mail below.
I have also reported this via SMS on your so called complaint number (+91 98410 36666)
Post sending my first e-mail, I have called your so called complaint number (+91 98410 36666) several times, but still no action has been taken from your end.
First time when I called, I was told that Fast Track would revert to me shortly. I got no revertal.
Then when I called the second time, I was told that my e-mail was not received. I immediately forwarded the e-mail and the executive confirmed to me that he had received it.
When I called the third time, I was again told that Fast Track would revert to me. I got no revertal.
Fourth time when I called (around 8 days back), your executive told me that the driver’s ID has been blocked and that he (the driver) would call me to convince me, and only after I communicate to Fast Track that I have been convinced, will his ID be unblocked. I have yet not got any call from Fast Track or the driver.
Today again I called up your so called complaint number (+91 98410 36666) exactly at 8:43 A.M. To my surprise, the executive told me that my e-mail hasn’t been received and that there is no such complaint on record. And he cut the phone very brashly.
The feeling I get now is that Fast Track is trying to protect the fraudulent driver in question. And your executives have been lying to me everytime I called up the so called complaint number (+91 98410 36666).
It’s a very small matter and this driver would have defrauded many people like the way he defrauded me. But I am going to pursue this. Because this kind of dishonest and corrupt practices should stop.
I will still continue to use Fast Track services, because I have come across some very good drivers also and have been extremely satisfied with their services.
But for this one case, I will pursue it, because people like this corrupt driver (mobile no. +91 98848 88080) should be questioned and brought to book.
In case I don’t hear from Fast Track by the end of the day today (Wednesday, October 30, 2013), I will go the consumer court, write to consumer portals and also approach the media against this driver. Because somewhere this corruption and dishonesty has to stop. And if Fast Track cannot take action against such fraudulent drivers, you have no right to claim best service and best fares.
Please find below my first e-mail with the complaint details.
Regards,
Vijay Shekhar
M: +91 97890 52198
———- Forwarded message ———-
From: Vijay Shekhar
Date: Sun, Oct 13, 2013 at 3:40 PM
Subject: Fraudulent Driver
To: [email protected]
Cc: [email protected]
Dear Madam / Sir,
I am a regular user of Fast Track’s services.
I just wanted to inform you that I encountered a very dishonest driver today (Sunday, October 13, 2013).
Kindly refer to my booking no. 3104 for for a four hour package starting at 10:15 A.M. today (Sunday, October 13, 2013). The driver’s mobile no. is +91 98848 88080.
The trip we intended was from Collectorate Colony (in Aminjikarai) to Mehta Nagar (in Kundrathur) to Metro Star City (in Kundrathur, which is just 2 kms. from Mehta Nagar) and then back to Collectorate Colony (Aminjikarai). I have undertaken similar trips over the past 2 months, and the total no. of kilometres always came to approximately 45 kms.
Today, we went to Mehta Nagar (Kundrathur) and Metro Star City (Kundrathur), and on our way back when we reached Pallavaram, I found something fishy and asked the driver as to how many kilometres we had covered. He replied that we had covered 41 kms., which actually meant that we had 16 – 17 kms. more to go to reach Collectorate Colony (Aminjikarai).
We got down there itself, because we thought that we could be defrauded of more money if we travelled further. I paid the driver Rs. 664/- (Rs. 650/- for the 40 kms. + Rs. 14/- for additional 1 km.). I did not argue with the driver because I know that such crooks can get dangerous if one argues with them.
Actually, we had covered only 27 kms.
I request you to question this fraudulent driver and take appropriate action against him.
Thanking you in anticipation,
Warm regards,
Vijay Shekhar
M: +91 97890 52198
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