On 9th October I sent a sent a courier from Rajkot [Gujarat] to Gurgaon, via GMS courier service, consignment number 702106038. After delay in delivery I started to follow up with the company. They are making excuses for the past 3 days and I have yet to receive a response regarding where my consignment is. I have important documents in the consignment that needed to be delivered on time, and I stand to suffer a great loss if those documents are not found. So far, no proper response or solution by the company.
They have been trying to convince me the parcel been delivered, but it has not been received by the person it was sent to, neither by the company the person works in [which was the address for delivery]. Firstly they should resolve this issue and apologise and compensate to all parties involved, and secondly, I am definitely advise people to not use GMS’s services again [as I wouldn’t either].
Khushbu K
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