freecharge.in miss represantation

Dear sir/mam
i have done one recharge with freecharge.in
detail as per below

Here are your order details:
Recharge # 9407042453
Order ID: FCVW13100115033615
Recharge Amount: Rs 123
Operator Transaction ID: 100003114978132

i did recharge for special tariff provided by my service provider
But they have recharge it as top up

and when i have asked after recharge they told me we have some technical problem in special recharge
how to we come to about their problem untill and unless they will not let us know in advance

it totally fraud

i have lost 123 because of their mistake
also loss to much time in negotiating with them
without any solution if i will calculate it economically it will worth as more than 123
also faced inconvenience

i want full refund of my recharge and some compensation for my time and inconvenience