Plan got changed without my confirmation

Dear Sir,

I have two Vodaofone Corporate Numbers i.e 9888889580 and 9988783179, and on both numbers i am having Rs. 100 Rentals plan and Yesterday i have called Vodafone CCE named Sikander and he told me that ont hsi number 9988783179 Rs. 125 Rental is activated and i was shocked after listening that how plan got changed witout my confirmation. and he told me to talk to my corporate manager and after that i have talked to my corporate manager and he told me that plan got changed on 21-Aug-2013 and he told me to send a mail to Vodafone corporate Email id and i have send mail to Vodafone Nodal and Applellate and Corporate Care Emil id but till yet haven’t received and revert. and on my second number i was charged for Late Fees and last month i have recieved my bills late and CCE told me that he forwaded my complaint for Late fees to their concern department but till yet same is not resolved, i want you to take strict action against them that how they can change my plan without my confirmation.

Harish Puri
9888889580


Comments

2 responses to “Plan got changed without my confirmation”

  1. Hello Harish,

    Thank you for writing to us. We wish to inform you that we had sent you an SMS mentioning that the new tariff plan from this bill cycle is talk 125 @1.5 which has 10000 seconds and pulse of 1.5p/sec. However, please note that a waiver has been processed and the rectification of the plan change will be done in the next bill cycle.

    Regards,
    Vodafone Customer Care.

  2. Hello Harish,

    Thank you for giving us the opportunity to serve you better. Please share your valuable feedback with us at http://bit.ly/1acjMf6

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