karbonn mobile service delay

i deposit my cell phone for power and display issue on 19-aug-2013 at
Alwar’s service center and its 30+ days passed away and still i don’t
know what is status of my cell phone..i tried many time on helpline but helpline is too awesome like their service its never connects it’s roots are always busy..local service center not tell me proper date
i want my phone in proper working condition as soon as possible

details :
imei: 911256354215663, 911256354215671


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