Location/place: Pune
Name of company/service: Reliance Communication
Connection Made on Jan 03, 2013
Connection Terminated Jan 30, 2013
Rental Stopped on Jan 22, 2013
(As per email sent by Reliance below)
Installation Charges paid Rs 600/-on January 02, 2013 in cheque
Advance rental paid for full month of Jan’13 Rs 699/ (Thunder 699
plan) – on January 02, 2013 in cheque with installation charge
Email received from relince for connection termination on Jan 30, 2013:
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———- Forwarded message ———-
From:
Date: Wed, Jan 30, 2013 at 10:56 PM
Subject: RCOM Service Termination Letter
Dear Customer,
We acknowledge receipt of your request for termination of the service. We
apologise for not meeting your expectation this time for the services
provided by us.
As requested, termination process is initiated for the subscriber ID
384500157053. Kindly note the rental of your service will be stopped from
22/01/2013.
======================================
I already have paid access rental. Why does reliance ask for advance
Rental for month of Feb’13 when connection was terminated on January 30
and rental stopped on January 22, 2013? I already have raised multiple
tickets but no one addressed the issue.
Why a legal notice (No CBB1329) was issued for recovery of Rs 727.00/-
when access rental is already paid. I had raised compalin on consumer
portal, I got call for realiance head office and she agrees on my concern
but finally did nothing. I already have raised concern with Appellate maharastra team but got no response yet. So called legal deptt of reliance (wired.limra.enterprises) is calling and sending SMS daily and sent a legal notice too. I’m ready to go to court as I already have everything in written from Reliance but I’m just surprised that how company is cheating its customer and making them frustrated.
Need clarification and action from Reliance.
Amit
+91-8412833917
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