NOT ISSUED WARRANTY CARD & USER MANUAL OF THE PRODUCT & THE SEAL WAS BROKEN AFTER RECEIVING.

Location/place: Bijapur, Karnataka

Name of company/service: Rediff.com

Sir, I was placed an order CELKON A98 as on 25 July 2013 which is been approved ORDER NUMBER:8308287 on 26th July 2013 which is been delivered to me. BUT WARRANTY CARD AS WELL AS USER MANUAL OF THE PRODUCT WAS NOT BEEN SENT.
THE PRODUCT HAS SOME PROBLEM, IT IS OVER 26 DAYS I AM COMPLAINING REPLACEMENT OR ELSE FOR REFUND AGAIN AND AGAIN BUT STILL THEY ARE CLAIMING ME WAIT 1MORE DAY THAT I WILL GET REWARD. BUT I AM NOT GETTING ANY RESPONSE, FINALLY day before yesterday I got an EMAIL ASKING ME TO visit the service center and I can get the replacement on the given below Address:

MOBILE SOLUTION FIRST FLOOR,OPP PRAVEEN CORPORATION,SS MAIN ROAD,Bijapur,Karnataka, Ph:9945622435
Wrong Information Or An Fake Mail Has Been Sent. It is irritating Me. I don’t know why this has been done with me.
SO, PLEASE SOMEBODY HELP ME WHAT SHOULD I DO.. 🙁
please.