Location/place: India
Name of company/service: Samsung
SAMSUNG’s ONSITE WARRANTY… i wonder if its of any use..
Its been more than 3 weeks, and I am running to market to get printouts even after having a samsung laser printer copier scanner at home.
I have called them at least 10 times, sent several emails.
No one arrives from samsung to repair it even after getting a ticket assisnged to arrange for someone’s visit to check printer and repair/replace, as the paper is not feeding and no printouts.
Samsung’s inefficient customer care made me call them again and again and once I got to speak to a technician (else everytime they gave excuse that all techies are busy, u will get a call back)..
I am not sure what to do with this machine now as samsung doesn’t seem to honour warranty.
s/n: Z6zzb8kc6e01v1
model: SCX-3401
date of purchase 16 nov 2012
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