Not received ordered product no refund my money

Location/place: India. Up

Name of company/service: Kaunsa

Not received ordered product no refund my money

Sir/madam
i am R Silammbarasan from chennai
I ordered a mobile phone from KAUNSA.COM ,
samsung galaxy s3 amount rs 22365.
Item Code : MOB/MOB/SAM/90444 &
Order No ; KA/43358/T7C0QBRJ .
on 22/7/2013 through DEBIT CARD

delivery date is 06/08/2013 but i am not received mobile till date 21/08/2013 lot of time i am trying cancel this order directly to kaunsa customer care no and emails but no response i do not like this company . very very bad experience. so please help cancel this order and refund my money . i want full amount rs 22365 please help me. my conduct no 09543997111, 7299110111. emai I’d. [email protected]
thank you

SILAMMBARASAN R.