during warrenty preiod company refusing free services

Location/place: Siliguri

Name of company/service: IFB

I have brought a microwave oven from ifb dealer electro vision from 23/2/13 but service center refuse to free service for damage parts so I need help.
Thanking you.
Regards from
Gita Banerjee
Mobile number -9614245822.
163/5, Bibadi sarani, Sivrampally.
Siliguri. 734006