No GPRS services even after money deduction

Location/place: Trivandrum, India

Name of company/service: Airtel

Hello Sir / Madam

This is to inform you that after contacting Your customer care for two days without any feasible response i have to send you a mail.

Issue: My number 8584947994 is ok kolkata. I am using it in Trivandrum and have activated 1GB internet pack (Rs 124/-) and it doesnt work in kerela. when i restart my mobile net work for 1 min and then after 1 min th tower goes and comes back after 5 mins with no internet. if i again restart then it will work for next 1 min then again towers goes zero.

I called kolkata team, they said its a local tower issue hence i need to contact kerala customer care, and kerala team says that they cant help as its kolkata number.

Hence I am writing to you. PLease help.

Regards
Rohan


Comments

2 responses to “No GPRS services even after money deduction”

  1. Namaste Mr. Chowdhary,

    This is to inform you that your concern listed on 17 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at [email protected]

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Namaste Mr. Chowdhary,

    We would like to inform you that your concern listed 17 Aug.2013, has been resolved. Should you have any queries please contact airtel customer service at [email protected]

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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