Location/place: India
Name of company/service: Symphony Limited
I had purchased a Symphony Cooler as per the specification published by the manufacturer. Their product did not work and we contacted the company several times, even sent this below mail to them. Nothing came about.
Kindly advise how we can get the problem addressed through the concerned authorities:
To All Concerned at Symphony.
I am really surprised to note the indifference attitude of the company towards the complaint of a consumer. There is NO direct contact of any responsible person of the company. Your service personal visit delivered no result.
I have purchased a Storme 70i cooler in May 13. Thereafter we have filed several complaint to the company on your service phone and mail. The person visited us but no solution was made.
The product was purchased as per your specification. We expected the following service from the product as per your specification published on your website and as per the confirmation of the same by your authorised agents:
Parameters Storm 70i
For Rooms up to (sq. m. / sq. ft.) 80 / 800
Air throw distance (m. / ft.) 22 / 70
Engg. Plastic (Blower / Fan) Blower
Blower / Fan diameter (mm / inch) 240 / 9.5
Speed Control Seven
Air delivery (m3 / hr) 3500
Wattage
230V / 50HZ
220V / 60HZ
110V / 60HZ
425
460
495
Tank capacity (up to brim) (ltr.) 70
Remote control Yes
Auto louver movement Yes
Ice chamber No
Mosquito net / Dust filter No
Cool flow dispenser Yes
Empty tank alarm Yes
Cooling media Honeycomb
Product dimensions (mm)
Length
Breadth
Height
635
500
1125
Carton dimensions (mm)
Length
Breadth
Height
600
455
1175
Product weight (kgs) 15.0
Product weight incl. (pack) (kgs) 18.0
No of units per 40ft container (hc) 190
* Under test conditions, actual may vary depending on the ambient conditions and the heat load. All specifications are approximate and may vary ± 10% of the specified value. All products are subject to continuous improvement. The company reserves the right to change specifications without any prior notice. Inverter has to be of appropriate rating and of good quality.
Your product is not working as per the above parameters. Your product is NOT providing any cool air BUT the air thrown is normal air like a fan.
The air cannot cool an area of 800 sg ft +/- 10% as specified in the above specification. The air throw is also no where near the claimed 22mtr. Not even 25% of this can be achieved.
This is clear that you have published highly inflated data causing us to choose a product which will not work as per the specification.
Kindly have this issue addressed as else we have no other option but to knock the consumer redressal form.
br
Pramod Sirohiya
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