Service problem and poor customer care response

Aug 15, 2013

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Location/place: Chandigarh

Name of company/service: Tata Docomo

My name is Kulwinder Singh. Few days back , I have recharged my prepaid mobile number(8699206949) with recharge of Rs. 250. The recharge consists of talktime of 222 and Gprs data of 1gb 3g and 2g unlimited. But when Iam trying to access gprs services, it gives me network error on phone while im trying to access it in phone, and while trying it on dongle , it shows my number on roaming. when i try to connect it to my laptop vai bluetooth or datacable, it again fails to connect and gives me a message ppp termionated. i have contacted customer care near about 10-15 times, while on call they put my call for a long hold and then disconnect it. i also tried to speak to their higher authorities, but the result was same. I hereby want to register my complaint against tata docomo about poor response and bad services.
Thanks
Kulwinder Singh
[email protected]
8699206949

Comments

2 responses to “Service problem and poor customer care response”

Tata DOCOMO

August 16, 2013

Dear Mr. Singh,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata Docomo.
Tata DOCOMO

August 21, 2013

Dear Mr. Singh,

As per our discussion over the call, we request you to provide the below details which will assist us to proceed further.

1. Handset Model?
2. Which access point?
3. What symbol is displaying?
4. How it is displaying?
5. Is it related to specific area?
6. Is customer trying with pc or mobile?
7. Which GPRS voucher/pack subscribed, at present what was the speed?
8. Manual Settings provided or not?
9. City name:
10. Area Name:
11. Pin Code:
12. Alternate contact number:

For further assistance, write to us at [email protected].

Thanks and Regards,
Customer Care
Tata Docomo.

Service problem and poor customer care response

Comments

2 responses to “Service problem and poor customer care response”

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