Location/place: Delhi
Name of company/service: Vodafone
Hi
I wish to bring to your notice the most irresponsible and highly unprofessional behavior depicted by the representatives of your reputed company.
I recently got a new Vodafone connection, mobile # 9899935945. I purchased the services on 10th Aug from Vodafone Store in Rajouri Garden, New Delhi, and submitted the required documents. I also submitted a deposit of INR 250 as a security. I opted for a calling plan for a monthly rental of INR 199/- and an unlimited Data Plan for INR 650/-. I was assured that my services will be activated within 4 hours. However it came out as a false claim as no part of the services were activated on the said date. I had to walk in to the store again the very next day to find out exactly what the problem was however was made to return empty handed. On visiting the store the third time, I came to know that the SIM card number was updated incorrectly. After getting it updated, the services finally got updated on 11th Aug.
However my ordeal did not end here. I subscribed to an unlimited 3G plan as well and it was activated on 12th Aug. In the meantime I had the physical verification done on 12th Aug itself around 5 PM. Despite that my connection was barred around 7 PM the very same day and got a SMS that my services has been restricted and I have to make a payment before getting the services reactivated.
When I got called up the Customer Care rep, I was told that although the 3G services were activated, but I was not supposed to use them until the next day. I was also told that the physical verification report is pending for me and I was given a credit limit of only INR 800/- till the physical verification is complete. As a result, I have an unbilled amount of INR 1500 for 3G data usage. When I asked to speak to a supervisor for this issue I was placed on hold for more than 3 minutes and was transferred back to the IVR. Now all this happened on a call to 111 where I am gonna be charged to speak to a customer care officer. So eventually I am paying for my services, the call to customer care and my services are not working.
This kind of behavior is highly derogatory from a customer service standpoint.
Some very grave issues that I will like to raise through this complain are –
1 – Misleading Claims regarding the Activation of Services.
2 – Incorrect charging of the service usage.
3 – Insensitive Customer Care Dept.
I really want you to take up this matter very seriously and expecting a fair outcome from this.
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