Location/place: chennai
Name of company/service: onida split a/c
I purchased onida split a/c 1 ton from Rathna fan house in chennai, in april 2012.there were few free services. But no technician came to do the free services in that 1 year.Nearing the end of 1 year, the a/c failed to work.I made a complaint to onida customer care, in june 1st week.complaint no was 13058476381457. The service person came and said the compressor not working. compressor had 5 yr warranty.so They took the outdoor unit and said it wil be returned in 1 week.But they bought the unit and took back in 1 hour, without resolving the problem. they changed the complaint no themselves to 13060216380545.Stil they had not returned the outdoor unit. so i wish to file a case of poor service or in reality a case of theft. kindly help me to proceed till resolution
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